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• The Limited Warranty is not transferable and will not be reissued;
• The Limited Warranty may change from time to time. Please visit our website (http://www.
epropulsion.com) for the latest version.
12.2 Scope of Warranty
ePropulsion may refuse a warranty claim if:
• The product is operated in contradiction to what is written in the user manual;
• Damage is caused by accident, misuse, dropping, improper care or storage, wilful abuse,
physical damage, unauthorized repair;
• Water ingress is caused by external sources such as fishing nets, submersion, etc;
• Product has been modified, altered, dismantled, or had parts/accessories attached in any way
not expressly permitted or recommended by ePropulsion;
• Due to failure of, or damage caused by, any 3rd party products;
• The battery has been incorrectly charged, overcharged, over-discharged, or operated in
extreme temperatures;
• For items classed as Consumable (such as replacement propeller...etc.);
• Product has been purchased from unauthorized dealers or sellers;
• The problem is classed as normal wear and tear or routine servicing;
• Damage has been caused by improper packing or handling of the product during its return.
The additional damage will be deemed out of warranty;
• Shipped incorrectly. The product contains lithium batteries classed as a UN9 hazardous item,
and must be shipped in accordance with regulations in your jurisdiction. Non-compliance may
result in warranty exclusion.
12.3 Limited Warranty Claim Procedures
The process shown below must be followed in order to make a Limited Warranty claim:
1. Contact your nearest ePropulsion Service Partner with details of the problem. They will advise
if such defects are covered by the Limited Warranty or any additional rights you may have
from your purchase.
2. Send the defective product to them (or the Service Partner they advise) together with Proof
of 1(st)-time (first time) Purchase (e.g., receipt, invoice, etc., with information of product
purchased and date of purchase), the Confirmation of Online Warranty Registration, ex-factory
Serial Number, etc. Note that all labels must be kept intact. Warranty claims will only be valid
only when the information above is correct, genuine, and complete.
3. Make sure the product is properly packed during delivery, the original packaging is highly
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