Epson CW-C4000 Series User Manual

Troubleshooting
is chapter describes how to resolve problems. For troubleshooting information that is not described here, see the
CW-C4000 Series Technical Reference Guide.
A Message is Displayed on the Operation Panel
Message Solution and Reference
Information
Paper feed error.
Load the paper or change the media
source setting.
Use paper that matches the [Media Source] and [Media Form] settings. Or
change the [Media Source] and [Media Form] settings to match them with the
loaded paper.
U “Printer Driver Settings” on page 35
Information
Cannot detect the paper specied by the
Media Detect setting.
Load paper that matches the setting or
change the setting.
Use paper that matches the [Media Detect] settings. Or change the [Media
Detect] settings to match them with the loaded paper.
U “Printer Driver Settings” on page 35
(On the home screen)
Load paper.
Load paper.
U “Loading and Replacing Paper” on page 40
Information
The size of the loaded paper is incorrect.
Replace the paper.
Load media that matches the print area size. Or change the print area to match
it with the media size.
U “Loading and Replacing Paper” on page 40
Information
The roll paper is not loaded.
Load roll paper.
U “Loading and Replacing Paper” on page 40
Information
The fanfold paper is not loaded.
Load fanfold paper.
U “Loading and Replacing Paper” on page 40
Information
Paper jam.
Remove the jammed paper and then load paper.
U “Roll Paper is Jammed” on page 70
U “Fanfold Paper is Jammed” on page 72
Information
The paper is not loaded correctly. Reload
the paper.
Remove the paper, and then load the paper again.
U “How to Remove Paper” on page 53
U “Loading and Replacing Paper” on page 40
Information
Calibration failed.
Press the OK button. Then reload or
replace the paper.
Make sure that the paper loaded in the printer matches the paper detection
method (gap or black mark), and reset the paper.
U “Loading and Replacing Paper” on page 40
Calibration is impossible if Gap Between Labels exceeds 6 mm.
U “Supported Paper” on page 15
If the error still occurs, the detector cannot handle the paper. Replace the paper.
CW-C4000 Series User’s Guide
Troubleshooting
62

Epson CW-C4000 Series Specifications

General

Brand	Epson
Model	CW-C4000 Series
Category	Label Maker
Language	English