Epson Stylus COLOR 3000

Chapter 8
Troubleshooting
Proof Sign-off:
Nomoto _______
Grady _______
Diagnosing a Problem . . . . . . . . . . . . . . . . . . . . . . . 8-2
Error indicators . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Printing a self test . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Hex dump mode . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . 8-8
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Preventing paper feed and paper jam problems . . . . . . 8-25
Printing quality . . . . . . . . . . . . . . . . . . . . . . . . . 8-26
Printer utilities . . . . . . . . . . . . . . . . . . . . . . . . . 8-33
Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-34
Increasing the Print Speed . . . . . . . . . . . . . . . . . . . . . 8-35
Cleaning the Print Heads . . . . . . . . . . . . . . . . . . . . . . 8-36
Aligning the Print Heads . . . . . . . . . . . . . . . . . . . . . . 8-41
Using the print head alignment utility for DOS . . . . . . . 8-42
Using the printer’s control panel buttons . . . . . . . . . . 8-43
Ink Cartridge Problems . . . . . . . . . . . . . . . . . . . . . . . 8-44
Contacting Customer Support . . . . . . . . . . . . . . . . . . . 8-44
For United Kingdom and the Republic of Ireland users . . 8-45
For Australian users . . . . . . . . . . . . . . . . . . . . . . 8-47
For Hong Kong and Singapore users . . . . . . . . . . . . . 8-49
For Philippines users . . . . . . . . . . . . . . . . . . . . . . 8-50
8
Troubleshooting
R
Loire-P Ref. Guide
Rev.c
A5 size Chapter 8
02-24-97 DR, pass 0
Troubleshooting
8-1