Epson TM-U950 User Manual

Troubleshooting 3-3
The printer sounds like it is printing, but nothing is printed.
The ribbon cassette may not be installed properly. See the
instructions in Chapter 1.
The ribbon may be worn out. Replace the ribbon cassette as
described in Chapter 1.
The printout is faint.
The ribbon may be worn out. Replace the ribbon cassette as
described in Chapter 1.
A line of dots is missing in the printout.
The print head may be damaged. Stop printing and contact your
dealer or a qualified service person.
Paper handling problems
Slip paper or personal checks are not fed properly or become jammed
frequently.
One or both of the paper rolls is not installed properly. Remove
and reinstall both paper rolls as described in Chapter 1.
Paper is jammed inside the printer.
To clear a paper jam, follow the steps below.
CAUTION:
The print head becomes very hot during printing. Allow it to
cool before you reach into the printer.
1. Turn the printer off and open the printer cover.

Epson TM-U950 Specifications

General

Print speed	18.6 ips
Character size	1.3 x 3.1 mm
Print technology	Dot matrix
Paper dimensions	210 x 297 mm
Dimensions (WxDxH)	251 x 298 x 194.5 mm
Electromagnetic compatibility	VCCI, FCC, CE
Safety	UL, CSA
Country of origin	China
Mean time between failures (MTBF)	180000 h
Serial interface	Yes
Standard interfaces	RS-232C
Weight (imperial)	12.3 lbs
Pallet width	1200 mm
Pallet height	1000 mm
Pallet length (UK)	2250 mm
Quantity per pallet	24 pc(s)
Quantity per pallet (UK)	36 pc(s)
Quantity per pallet layer	4 pc(s)
Harmonized System (HS) code	84433210
Quantity per pallet layer (UK)	6 pc(s)
Package depth	425 mm
Package width	360 mm
Package height	330 mm
Package weight	7196 g
Quantity per pack	1 pc(s)

Weight and Dimensions

Depth	298 mm
Width	186 mm
Height	195 mm