Epson WF-2960 Series

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Solving Problems

Cannot Solve Problem

Cannot Solve Printing or Copying Problems

201

Main Page

Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Important Safety Instructions (Paper Manual)7
Start here (Paper Manual)7
User's Guide (Digital Manual)7
Information on the Latest Manuals7
Guide to Web Movie Manuals7
Searching for Information7
Printing Only the Pages You Need8
About this Manual9
Marks and Symbols9
Notes on Screenshots and Illustrations9
Operating System References9
Trademarks10
Copyright11
Important Instructions12
Safety Instructions13
Safety Instructions for Ink13
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer14
Advisories and Warnings for Using the Touchscreen15
Advisories and Warnings for Connecting to the Internet15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer15
Notes on the Administrator Password15
Default Value of the Administrator Password16
Operations that Require You to Enter the Administrator Password16
Initializing the Administrator Password16
Protecting Your Personal Information16
Part Names and Functions17
Front18
Inside19
Rear20
Guide to the Control Panel21
Control Panel22
Touch Screen Operations22
Home Screen Configuration23
Guide to the Network Icon24
Loading Paper25
Paper Handling Precautions26
Paper Size and Type Settings26
List of Paper Types27
Loading Papers28
Loading Paper28
Loading Envelopes29
Loading Pre-Punched Paper29
Loading Long Papers30
Placing Originals31
Placing Originals32
Originals that Are Not Supported by the ADF33
Printing34
Printing Documents35
Printing from a Computer35
Printing Documents from Smart Devices49
Printing on Envelopes51
Printing on Envelopes from a Computer (Windows)51
Printing on Envelopes from a Computer (Mac OS)52
Printing Photos52
Printing Photos from a Computer52
Printing Web Pages52
Printing Web Pages from a Computer52
Printing Web Pages from Smart Devices52
Printing Using a Cloud Service53
Copying54
Copying Using Easy Settings55
Copying on 2-Sides55
Copying by Enlarging or Reducing56
Copying Multiple Originals Onto One Sheet56
Copying Originals Using Good Quality56
Copying ID Card57
Copying Without Margins58
Basic Menu Options for Copying58
B&W58
Color58
(2-Sided)58
(Density)58
Advanced Menu Options for Copying59
Paper Setting59
Reduce/Enlarge59
Original Size59
Multi-Page59
Quality60
Original Orientation60
Remove Shadow60
Remove Punch Holes60
ID Card Copy60
Borderless Copy60
Clear All Settings60
Scanning61
Available Scanning Methods62
Scanning Originals to a Computer62
Scanning Originals to the Cloud63
Menu Options for Scanning64
B&W/Color64
Jpeg/Pdf64
Scan Area64
Original Type64
Density64
Remove Shadow64
Remove Punch Holes64
Clear All Settings64
Scanning Using WSD65
Setting up a WSD Port65
Scanning Originals to a Smart Device67
Faxing68
Before Using Fax Features69
Connecting the Printer to a Phone Line69
Making the Printer Ready to Send and Receive Faxes72
Making Settings for the Printer's Fax Features According to Use74
Making Contacts Available77
Overview of this Printer's Fax Features80
Feature: Sending Faxes80
Feature: Receiving Faxes81
Feature: PC-FAX Send/Receive (Windows/Mac OS)81
Features: Various Fax Reports82
Feature: Security When Sending and Receiving Faxes82
Features: Other Useful Features82
Sending Faxes Using the Printer83
Selecting Recipients83
Various Ways of Sending Faxes84
Receiving Faxes on the Printer86
Receiving Incoming Faxes87
Receiving Faxes by Making a Phone Call88
Viewing Received Faxes Saved in the Printer on the LCD Screen89
Menu Options for Faxing90
Recipient90
Fax Settings90
More92
Menu Options for Inbox93
Open Inbox (XX Unread)93
Using Other Faxing Features95
Printing Fax Report Manually95
Sending a Fax from a Computer95
Sending Documents Created Using an Application (Windows)95
Sending Documents Created Using an Application (Mac OS)97
Receiving Faxes on a Computer99
Checking for New Faxes (Windows)99
Checking for New Faxes (Mac OS)101
Canceling the Feature that Saves Incoming Faxes to the Computer101
Maintaining the Printer103
Checking the Status of Consumables104
Improving Paper Feeding Problems104
Improving Print, Copy, Scan, and Fax Quality106
Checking and Cleaning the Print Head106
Running Power Cleaning107
Preventing Nozzle Clogging108
Aligning the Print Head108
Cleaning the Paper Path for Ink Smears109
Cleaning the Scanner Glass109
Cleaning the ADF110
Cleaning the Translucent Film113
Cleaning the Printer116
In These Situations118
When Replacing a Computer118
Saving Power118
Disabling Your Wi-Fi Connection118
Installing the Applications Separately119
Checking if a Genuine Epson Printer Driver Is Installed - Windows120
Checking if a Genuine Epson Printer Driver Is Installed - Mac os121
Re-Setting the Network Connection122
Making Settings for Connecting to the Computer122
Making Settings for Connecting to the Smart Device123
Making Wi-Fi Settings from the Control Panel123
Checking the Printer's Network Connection Status (Network Connection Report)126
Messages and Solutions on the Network Connection Report126
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)132
About Wi-Fi Direct132
Connecting to Devices Using Wi-Fi Direct132
Disconnecting Wi-Fi Direct (Simple AP) Connection134
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID134
Adding or Changing the Printer's Connection135
To Set up a Printer on Multiple Computers135
Changing the Connection from Wi-Fi to USB136
Changing the Connection from Wi-Fi to Wired LAN136
Setting a Static IP Address for the Printer137
Transporting and Storing the Printer137
Solving Problems141
Cannot Print, Scan, or Fax142
Problem Solving142
The Application or Printer Driver Do Not Work Properly143
The Printer Cannot Connect to the Network147
Cannot Send or Receive Faxes151
Paper Does Not Feed Properly157
Printing, Copying, Scanning, and Faxing Quality Is Poor160
Print Quality Is Poor160
Copy Quality Is Poor168
Scanned Image Problems175
The Quality of the Sent Fax Is Poor178
Received Fax Quality Is Poor180
Cannot Select Paper Type or Paper Source in Printer Driver180
A Genuine Epson Printer Driver Has Not Been Installed180
A Message Is Displayed on the LCD Screen180
Paper Gets Jammed182
Removing Jammed Paper182
Removing Jammed Paper from the ADF185
Preventing Paper Jams187
It Is Time to Replace the Ink Cartridges187
Ink Cartridge Handling Precautions187
Replacing Ink Cartridges190
Continue Printing Temporarily Without Replacing Ink Cartridges190
It Is Time to Replace the Maintenance Box193
Maintenance Box Handling Precautions193
Replacing a Maintenance Box194
Cannot Operate the Printer as Expected195
The Printer Does Not Turn on or off195
Operations Are Slow196
LCD Screen Gets Dark197
Operation Sounds Are Loud197
The Date and Time Are Incorrect198
The Root Certificate Needs to be Updated198
Cannot Perform Manual 2-Sided Printing (Windows)198
The Print Settings Menu Is Not Displayed (Mac OS)198
Cannot Make Calls on the Connected Telephone198
Sender's Fax Number Not Displayed199
Sender's Fax Number Displayed on Received Faxes Is Wrong199
Answering Machine Cannot Answer Voice Calls199199
A Lot of Junk Faxes Have Been Received199
Cannot Solve Problem199
Cannot Solve Printing or Copying Problems199
Product Information202
Paper Information203
Available Paper and Capacities203
Unavailable Paper Types205
Consumable Products Information206
Ink Cartridge Codes206
Maintenance Box Code207
Software Information207
Application for Printing from a Computer (Windows Printer Driver)207
Application for Printing from a Computer208
(Mac os Printer Driver)208
Application for Controlling the Scanner209
(Epson Scan 2)209
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)209
Application for Sending Faxes (PC-FAX Driver)210
Application for Configuring Printer211
Operations (Web Config)211
Application for Updating Software and211
Firmware (Epson Software Updater)211
Settings Menu List212
General Settings212
Supply Status225
Maintenance225
Print Status Sheet226
Print Counter227
User Settings227
Customer Research227
Restore Default Settings228
Firmware Update228
Product Specifications228
Printer Specifications228
Scanner Specifications229
ADF Specifications230
Fax Specifications230
Interface Specifications231
Network Specifications231
Supported Third Party Services233
Dimensions234
Electrical Specifications234
Environmental Specifications235
System Requirements235
Regulatory Information236
Standards and Approvals236
Restrictions on Copying237
Where to Get Help239
Technical Support Web Site240
Contacting Epson Support240
Before Contacting Epson240
Help for Users in Europe240
Help for Users in Taiwan240
Help for Users in Australia241
Help for Users in New Zealand241
Help for Users in Singapore242
Help for Users in Thailand242
Help for Users in Vietnam243
Help for Users in Indonesia243
Help for Users in Hong Kong246

Epson WF-2960 Series - Page 201

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