• If multiple pages continue to feed at once, turn on the Paper Feed Assist Mode setting in the Setup >
System Administration > Printer Settings menu.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure the paper size and paper type settings are correct for the paper source.
• If you installed an optional paper cassette unit, be sure to enable the cassette unit in the printing
software.
• If your product pauses during printing, make sure the front cover is closed.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Front Cover (A)
Paper Jam Problems in the Rear Paper Feed Slot (B1)
Paper Jam Problems in the Front Paper Feed Slot (B2)
Paper Jam Problems in the Cassette (C1/C2/C3)
Paper Jam Problems in the Rear Cover 1 (D1)
Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit
Document Jams in the Automatic Document Feeder (F)
Paper Loading Capacity
Paper Specifications
Related tasks
Cleaning the Paper Guide Rollers
Related topics
Loading Paper
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