Epson WorkForce WF-2960DWF - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................238

Contacting Epson Support...........................................238

Main Page

Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Important Safety Instructions (Paper Manual)7
Start here (Paper Manual)7
User's Guide (Digital Manual)7
Information on the Latest Manuals7
Guide to Web Movie Manuals7
Searching for Information7
Printing Only the Pages You Need8
About this Manual9
Marks and Symbols9
Notes on Screenshots and Illustrations9
Operating System References9
Trademarks10
Copyright11
Important Instructions12
Safety Instructions13
Safety Instructions for Ink13
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer14
Advisories and Warnings for Using the Touchscreen15
Advisories and Warnings for Connecting to the Internet15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer15
Protecting Your Personal Information15
Part Names and Functions16
Front17
Inside18
Rear19
Guide to the Control Panel20
Control Panel21
Touch Screen Operations21
Home Screen Configuration22
Guide to the Network Icon23
Loading Paper24
Paper Handling Precautions25
Paper Size and Type Settings25
List of Paper Types26
Loading Papers27
Loading Paper27
Loading Envelopes28
Loading Pre-Punched Paper28
Loading Long Papers29
Placing Originals30
Placing Originals31
Originals that Are Not Supported by the ADF32
Printing33
Printing Documents34
Printing from a Computer34
Printing Documents from Smart Devices48
Printing on Envelopes50
Printing on Envelopes from a Computer (Windows)50
Printing on Envelopes from a Computer (Mac OS)51
Printing Photos51
Printing Photos from a Computer51
Printing Web Pages51
Printing Web Pages from a Computer51
Printing Web Pages from Smart Devices51
Printing Using a Cloud Service52
Copying53
Copying Using Easy Settings54
Copying on 2-Sides54
Copying by Enlarging or Reducing55
Copying Multiple Originals Onto One Sheet55
Copying Originals Using Good Quality55
Copying ID Card56
Copying Without Margins57
Basic Menu Options for Copying57
B&W57
Color57
(2-Sided)57
(Density)57
Advanced Menu Options for Copying58
Paper Setting58
Reduce/Enlarge58
Original Size58
Multi-Page58
Quality59
Original Orientation59
Remove Shadow59
Remove Punch Holes59
ID Card Copy59
Borderless Copy59
Clear All Settings59
Scanning60
Available Scanning Methods61
Scanning Originals to a Computer61
Scanning Originals to the Cloud62
Menu Options for Scanning63
B&W/Color63
Jpeg/Pdf63
Scan Area63
Original Type63
Density63
Remove Shadow63
Remove Punch Holes63
Clear All Settings63
Scanning Using WSD64
Setting up a WSD Port64
Scanning Originals to a Smart Device66
Faxing67
Before Using Fax Features68
Connecting the Printer to a Phone Line68
Making the Printer Ready to Send and Receive Faxes71
Making Settings for the Printer's Fax Features According to Use73
Making Contacts Available76
Overview of this Printer's Fax Features79
Feature: Sending Faxes79
Feature: Receiving Faxes80
Feature: PC-FAX Send/Receive (Windows/Mac OS)80
Features: Various Fax Reports81
Feature: Security When Sending and Receiving Faxes81
Features: Other Useful Features81
Sending Faxes Using the Printer82
Selecting Recipients82
Various Ways of Sending Faxes83
Receiving Faxes on the Printer85
Receiving Incoming Faxes86
Receiving Faxes by Making a Phone Call87
Viewing Received Faxes Saved in the Printer on the LCD Screen88
Menu Options for Faxing89
Recipient89
Fax Settings89
More91
Menu Options for Inbox92
Open Inbox (XX Unread)92
Using Other Faxing Features94
Printing Fax Report Manually94
Sending a Fax from a Computer94
Sending Documents Created Using an Application (Windows)94
Sending Documents Created Using an Application (Mac OS)96
Receiving Faxes on a Computer98
Checking for New Faxes (Windows)98
Checking for New Faxes (Mac OS)100
Canceling the Feature that Saves Incoming Faxes to the Computer100
Maintaining the Printer102
Checking the Status of Consumables103
Improving Paper Feeding Problems103
Improving Print, Copy, Scan, and Fax Quality105
Checking and Cleaning the Print Head105
Running Power Cleaning106
Preventing Nozzle Clogging107
Aligning the Print Head107
Cleaning the Paper Path for Ink Smears108
Cleaning the Scanner Glass108
Cleaning the ADF109
Cleaning the Translucent Film112
Cleaning the Printer115
In These Situations116
When Replacing a Computer117
Saving Power117
Disabling Your Wi-Fi Connection117
Installing the Applications Separately118
Checking if a Genuine Epson Printer Driver Is Installed - Windows119
Checking if a Genuine Epson Printer Driver Is Installed - Mac os120
Re-Setting the Network Connection121
Making Settings for Connecting to the Computer121
Making Settings for Connecting to the Smart Device122
Making Wi-Fi Settings from the Control Panel122
Checking the Printer's Network Connection Status (Network Connection Report)125
Messages and Solutions on the Network Connection Report125
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)131
About Wi-Fi Direct131
Connecting to Devices Using Wi-Fi Direct131
Disconnecting Wi-Fi Direct (Simple AP) Connection133
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID133
Adding or Changing the Printer's Connection134
To Set up a Printer on Multiple Computers134
Changing the Connection from Wi-Fi to USB135
Changing the Connection from Wi-Fi to Wired LAN135
Setting a Static IP Address for the Printer136
Transporting and Storing the Printer136
Solving Problems140
Cannot Print, Scan, or Fax141
Problem Solving141
The Application or Printer Driver Do Not Work Properly142
The Printer Cannot Connect to the Network146
Cannot Send or Receive Faxes150
Paper Does Not Feed Properly156
Printing, Copying, Scanning, and Faxing Quality Is Poor159
Print Quality Is Poor159
Copy Quality Is Poor167
Scanned Image Problems174
The Quality of the Sent Fax Is Poor177
Received Fax Quality Is Poor179
Cannot Select Paper Type or Paper Source in Printer Driver179
A Genuine Epson Printer Driver Has Not Been Installed179
A Message Is Displayed on the LCD Screen179
Paper Gets Jammed181
Removing Jammed Paper181
Removing Jammed Paper from the ADF184
Preventing Paper Jams186
It Is Time to Replace the Ink Cartridges186
Ink Cartridge Handling Precautions186
Replacing Ink Cartridges189
Continue Printing Temporarily Without Replacing Ink Cartridges189
It Is Time to Replace the Maintenance Box192
Maintenance Box Handling Precautions192
Replacing a Maintenance Box193
Cannot Operate the Printer as Expected194
The Printer Does Not Turn on or off194
Operations Are Slow195
LCD Screen Gets Dark196
Operation Sounds Are Loud196
The Date and Time Are Incorrect197
The Root Certificate Needs to be Updated197
Cannot Perform Manual 2-Sided Printing (Windows)197
The Print Settings Menu Is Not Displayed (Mac OS)197
Cannot Make Calls on the Connected Telephone197
Sender's Fax Number Not Displayed198
Sender's Fax Number Displayed on Received Faxes Is Wrong198
Answering Machine Cannot Answer Voice Calls198198
A Lot of Junk Faxes Have Been Received198
Cannot Solve Problem198
Cannot Solve Printing or Copying Problems198
Product Information201
Paper Information202
Available Paper and Capacities202
Unavailable Paper Types204
Consumable Products Information205
Ink Cartridge Codes205
Maintenance Box Code206
Software Information206
Application for Printing from a Computer (Windows Printer Driver)206
Application for Printing from a Computer (Mac os Printer Driver)207
Application for Controlling the Scanner (Epson Scan 2)208
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)208
Application for Sending Faxes (PC-FAX Driver)209
Application for Configuring Printer Operations (Web Config)210
Application for Updating Software and Firmware (Epson Software Updater)210
Settings Menu List211
General Settings211
Supply Status224
Maintenance224
Print Status Sheet225
Print Counter225
User Settings226
Customer Research226
Restore Default Settings226
Firmware Update227
Product Specifications227
Printer Specifications227
Scanner Specifications228
ADF Specifications229
Fax Specifications229
Interface Specifications230
Network Specifications230
Supported Third Party Services232
Dimensions232
Electrical Specifications233
Environmental Specifications233
System Requirements234
Regulatory Information234
Standards and Approvals234
Restrictions on Copying236
Where to Get Help237
Technical Support Web Site238
Contacting Epson Support238
Before Contacting Epson238
Help for Users in Europe238
Help for Users in Taiwan238
Help for Users in Australia239
Help for Users in New Zealand239
Help for Users in Singapore240
Help for Users in Thailand240
Help for Users in Vietnam241
Help for Users in Indonesia241
Help for Users in Hong Kong244
Help for Users in Malaysia245
Help for Users in India245
Help for Users in the Philippines245

Epson WorkForce WF-2960DWF - Where to Get Help

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