Epson XP-8700 Series

Cannot Print or Scan
Problem Solving
Read this section if you cannot print or scan as expected or if there are problems when printing. See the following
for solutions to some common problems.
Is the printer turned on?
❏ Make sure that the printer is turned on.
❏ Make sure that the power cord is correctly connected.
Related Information
& “Power Does Not Turn On” on page 184
& “Cannot Solve Problem” on page 189
Is the printer itself working properly?
❏ If an error message is displayed on the LCD screen, check the error.
❏ Print a status sheet and use it to check if the printer itself can print properly.
Related Information
& “A Message is Displayed on the LCD Screen” on page 168
Is any paper jammed in the printer?
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
Related Information
& “Paper Gets Jammed” on page 172
Has print data been sent correctly?
❏ Make sure there is no print data standing by from a previous job.
❏ Check the printer driver to make sure the printer is not oine.
Related Information
& “ere is still a job waiting to be printed.” on page 133
& “e printer is pending or oine.” on page 133
Solving Problems > Cannot Print or Scan > Problem Solving
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