Epson XP-8700 Series

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Solving Problems

Cannot Solve Problem

Cannot Solve Printing or Copying Problems

191

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Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Start here (Paper Manual)7
User's Guide (Digital Manual)7
Information on the Latest Manuals7
Guide to Web Movie Manuals7
Searching for Information7
Printing Only the Pages You Need8
About this Manual9
Marks and Symbols9
Notes on Screenshots and Illustrations9
Operating System References9
Trademarks10
Copyright11
Important Instructions12
Safety Instructions13
Safety Instructions for Ink13
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer14
Advisories and Warnings for Using the Touchscreen15
Advisories and Warnings for Connecting to the Internet15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Using Memory Cards15
Advisories and Warnings for Transporting or Storing the Printer15
Protecting Your Personal Information16
Part Names and Functions17
Part Names and Functions18
Guide to the Control Panel22
Touch Screen Operations23
Home Screen Configuration24
Guide to the Network Icon25
Loading Papers and CD/Dvds26
Loading Paper27
Paper Handling Precautions27
Notes on Loading Paper28
Paper Size and Type Settings28
Loading Papers30
Loading Various Paper39
Loading a CD/DVD42
Printable CD/Dvds42
CD/DVD Handling Precautions42
Loading and Removing a CD/DVD43
Placing Originals44
Precautions When Placing Originals on the Scanner Glass45
Placing Originals45
Printing46
Printing Photos47
Printing Photos from a Memory Device47
Printing Photos from a Computer52
Printing Photos from Smart Devices52
Printing on Envelopes54
Printing on Envelopes from a Computer (Windows)54
Printing on Envelopes from a Computer (Mac OS)55
Printing Documents55
Printing from a Computer55
Printing Documents from Smart Devices68
Printing Onto a CD/DVD Label70
Printing Photos Onto a CD/DVD Label70
Printing Photos Onto a Jewel Case Jacket72
Printing Photos Onto a CD/DVD Label Using Epson Photo72
Printing Web Pages72
Printing Web Pages from a Computer72
Printing Web Pages from Smart Devices72
Printing Various Items73
Printing Paper with Patterns (Design Paper)73
Printing Lined Paper73
Printing Writing Paper74
Printing a Schedule74
Printing Original Calendars with a Photo74
Printing a Message Card75
Printing a Coloring Book Using Photos75
Printing Using a Cloud Service76
Copying78
Copying Using Easy Settings78
Copying on 2-Sides78
Copying by Enlarging or Reducing79
Copying Multiple Originals Onto One Sheet79
Copying Photos80
Menu Options for Paper and Print Settings for Copying Photos80
Menu Options for Photo Adjustments for Copying Photos81
Copying ID Card81
Copying Books82
Copying Without Margins82
Copying on a CD/DVD Label83
Menu Options for Copy to CD/DVD84
Menu Options for Copying85
Preview85
B&W85
Color85
❏ 1→2-Sided85
(Density)86
(Reduce/Enlarge)86
(Paper Setting)86
Multi-Page86
Quality86
Remove Background86
Expansion86
Clear All Settings86
Scanning87
Basic Information on Scanning88
What Is a "Scan88
Scanning Uses88
Available Scanning Methods88
Recommended File Formats to Suit Your Purpose90
Recommended Resolutions to Suit Your Purpose91
Scanning Originals to a Memory Device91
Scanning Originals to a Computer92
Scanning from the Control Panel93
Scanning from a Computer94
Scanning Originals to the Cloud94
Scanning Originals Using WSD95
Setting up a WSD Port96
Menu Options for Scanning98
B&W/Color98
Jpeg/Pdf98
(Quality)98
Original Type98
Scan Settings98
Contrast98
Select Memory Device98
Clear All Settings98
Scanning Originals to a Smart Device99
Advanced Scanning99
Scanning Multiple Photos at the same Time99
Maintaining the Printer101
Checking the Status of Consumables102
Improving Paper Feeding Problems102
Improving Print, Copy, and Scan Quality104
Checking and Cleaning the Print Head104
Running Power Cleaning105
Preventing Nozzle Clogging106
Aligning the Print Head106
Cleaning the Paper Path for Ink Smears107
Cleaning the Scanner Glass108
Cleaning the Translucent Film109
Menu Options for Maintenance111
Cleaning the Printer112
In These Situations113
When Replacing a Computer114
When the Software Disk Is Not Available114
Saving Power114
Disabling Your Wi-Fi Connection114
Installing the Applications Separately115
Checking if a Genuine Epson Printer Driver Is Installed - Windows116
Checking if a Genuine Epson Printer Driver Is Installed - Mac os117
Re-Setting the Network Connection118
Making Settings for Connecting to the Computer118
Making Settings for Connecting to the Smart Device119
Making Wi-Fi Settings from the Control Panel119
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)121
Changing the Connection from Wi-Fi to USB125
Setting a Static IP Address for the Printer125
Checking the Printer's Network Connection Status (Network Connection Report)126
Transporting and Storing the Printer126
Solving Problems130
Cannot Print or Scan131
Problem Solving131
The Application or Printer Driver Do Not Work Properly132
The Printer Cannot Connect by USB135
The Printer Cannot Connect to the Network136
Paper Does Not Feed Properly147
Printing, Copying, and Scanning Quality Is Poor149
Print Quality Is Poor149
Copy Quality Is Poor159
Scanned Image Problems166
Cannot Select Paper Type or Paper Source in Printer Driver168
A Genuine Epson Printer Driver Has Not Been Installed168
A Message Is Displayed on the LCD Screen168
Paper Gets Jammed172
Removing Jammed Paper172
Business Card Size Paper Gets Jammed176
Preventing Paper Jams176
It Is Time to Replace the Ink Cartridges176
Ink Cartridge Handling Precautions176
Replacing Ink Cartridges178
Continue Printing Temporarily Without Replacing Ink Cartridges179
It Is Time to Replace the Maintenance Box182
Maintenance Box Handling Precautions182
Replacing a Maintenance Box183
Cannot Operate the Printer as Expected184
The Printer Does Not Turn on or off184
Operations Are Slow185
LCD Screen Gets Dark186
Is Displayed on the Screen and You Cannot Select Photos187
Cannot Pinch in or Pinch out187
Cannot Close the Control Panel187
Cannot Close the Scanner Unit187
The Document Cover Came off188
Cannot Save Data to a Memory Device188
Operation Sounds Are Loud188
The Root Certificate Needs to be Updated189
Cannot Perform Manual 2-Sided Printing (Windows)189
The Print Settings Menu Is Not Displayed (Mac OS)189
Cannot Solve Problem189
Cannot Solve Printing or Copying Problems190
Product Information192
Paper Information193
Available Paper and Capacities193
Unavailable Paper Types196
Consumable Products Information197
Ink Cartridge Codes197
Maintenance Box Code197
Software Information198
Application for Printing from a Computer (Windows Printer Driver)198
Application for Printing from a Computer (Mac os Printer Driver)199
Application for Configuring Printer Operations (Web Config)199
Application for Updating Software and Firmware (Epson Software Updater)200
Settings Menu List201
Supply Status201
Basic Settings201
Printer Settings202
Network Settings203
Web Service Settings205
File Sharing Setup205
Camera Print Settings205
Guide Functions206
Customer Research206
Firmware Update206
Restore Default Settings207
Product Specifications207
Printer Specifications207
Scanner Specifications209
Interface Specifications209
Network Specifications209
Supported Third Party Services211
Memory Device Specifications211
Supported Data Specifications212
Dimensions213
Electrical Specifications213
Environmental Specifications214
System Requirements214
Regulatory Information215
Standards and Approvals215
Restrictions on Copying216
Where to Get Help217
Technical Support Web Site218
Contacting Epson Support218
Before Contacting Epson218
Help for Users in Europe218
Help for Users in Taiwan218
Help for Users in Australia219
Help for Users in New Zealand219
Help for Users in Singapore220
Help for Users in Thailand220
Help for Users in Vietnam221
Help for Users in Indonesia221
Help for Users in Hong Kong224
Help for Users in Malaysia225
Help for Users in India225
Help for Users in the Philippines225

Epson XP-8700 Series

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