ESI Phone - Analog Station Call Management; Call Waiting, Hold, and Paging; Overhead Paging and Call Pickup

User’s Guide Analog stations
G.3
Call waiting
To enable call waiting for your station, press

XXX 5 3, where xxx represents your analog station’s extension
number. Then, if someone calls you while you’re already on a call, you’ll hear a tone in your earpiece. FLASH to
toggle between the original call and the call waiting. To drop either call, hang up while connected to the call to be
dropped. When your phone rings, lift the handset and you will be reconnected to the other caller.
Note: The ESI system doesn’t support call-waiting Caller ID on analog stations.
Call hold
This is used to place external callers
1
on hold for retrieval from any station within the ESI system.
Putting a call on hold
While on an outside call, FLASH and dial



. A short voice prompt will tell which line number the call is
using; you will then receive internal dial tone.
Retrieving a call from on hold
From internal dial tone, dial


and the line number where the call is on hold.
Dial


0 to answer the oldest held call in the system.
Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if your
station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two calls,
FLASH (or hang up, wait for ring, then answer).
Paging
This function allows for paging through an overhead paging system and/or designated available telephone speakers.
Press # and 0 to access all available stations.
Press # and 1, 2 or 3 to access a programmed paging zone.
Note: A page will not be sent to the speakers of phones in use.
Tip: To page for pick up of an outside call, put the caller on hold by dialing



. A voice prompt will indicate
the line number. Then page the person and announce the line number for retrieval. For example: “John, you
have a call on line 1. John, pick up line 1, please.”
Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI system has been connected to an
overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones.
Call pick-up
A call ringing at another station can be picked-up by pressing

and dialing the extension number. Dialing

0
will answer the longest ringing outside call.
1
An analog station can’t place an internal call on hold.