User’s Guide Analog stations
G.5
Retrieving messages
You can pick up messages from your station, when away from the office or from another user’s ESI phone.
1. Lift the handset, and then dial
followed by your extension number. If calling from the outside, when
you hear the Main Greeting, press
and enter your extension number; or have the operator transfer
you by pressing VOICE MAIL
and then entering your extension number.
2. If required, enter your password. the ESI system will announce the number of new and old messages
and will start playback of messages with the oldest new message and continue until all messages and
recordings have played.
Voice-prompted instructions will be played at the end of each message. Once you've learned these prompts
(see the chart, “Functions available during analog station voice mail message retrieval”) you can proceed
more rapidly by pressing one of the following keys any time during the message or during a prompt.
Functions available during analog station voice mail message retrieval
Note: Functions tinted light gray, below, either change or are not available when you’re using an ESI phone
(see page D.6).
Key Function Description
1 Pause Pauses for one minute or until 1 is pressed again.
2 Hear time/date Pauses the message, plays the time/date of when the message was
left and resumes.
4 Back up (rewind) When pressed during message playback, rewinds 4 seconds for each
key press. If pressed after the message has finished, it returns you to
the beginning of the message.
5 Access user programming Accesses user programming menu.
6 Move Moves a copy of the message to another User’s mailbox.
To move the message without an introduction, press 6 when prompted.
To add an introduction, press 1 when prompted. When you’ve finished
your recording, press 1 to stop; You will be returned to the original
message in your mailbox.
7 Delete Deletes the message from the mailbox (see “Message Recycle Bin,”
page D.10).
8 Main greeting Goes to the main greeting (if your system is using the built-in auto
attendant).
9 Save Saves the message (it will be played as an old message the next time
messages are picked up).
9 9 Save as new Saves the message as new.
0 Operator Transfers you to the operator.
# Leave a message Lets you record a message in one or more mailboxes. At the prompt,
enter the desired mailbox number. Press # and then enter up to 65
mailbox numbers, using the phone’s dialpad. Mailboxes in a
department count toward the maximum of 65.
To disconnect Always press
before hanging up (pressing it during message
playback saves the message and any other unsaved messages).
Retrieving messages from another user’s ESI phone
Press VOICE MAIL
and dial your extension number. Follow the procedures described on page G.5.
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