ES720.1 - User’s Guide 49
ETAS Troubleshooting Problems
7 Troubleshooting Problems
This chapter gives some information of what you can do when problems arise
with the ES720.1 and problems that are not specific to an individual software or
hardware product.
7.1 Error LEDs
Please observe the LED which provides information on the functions of the inter-
face and the ES720.1 (see the chapter "LEDs" on page 19) to be able to judge
the operational state of the ES720.1 as w
ell as troubleshooting measures.
7.2 Troubleshooting ES720.1 Problems
The following table lists some of the possible problems with a remedy.
If you have any further questions, please contact our Customer Support (see
ch
apter 11 on page 89).
Problem Diagnostic Questions Possible Solutions
The ES720.1 is not found
by th
e ES720.1 Configu-
ration Tool.
Did you configure the
network card correctly?
INCA, Config Tool and
HSP operation:
Check that your network
car
d has been configured
in accordance with sec-
tion 8.4.1 on page 65.
Is the hardware on the PC
conn
ected?
Check that the connec-
tion is undamaged.
Measurement does not
start.
Is there no data from the
mod
ule?
Check that your power
supply and test setup cor-
respond to the require-
ments.
Check that the wiring of
th
e hardware to the PC is
correct/intact.
Data is lost during data
tr
ansfer.
Are you using WLAN in
your test setup?
WLAN is not permissible
within this ETAS network.
Wire your test setup
(ETAS modules and their
connection to the PC)
with ETAS cables only.
Are you using the correct
type of
network card in
your laptop?
Check whether you are
using a PCMCIA network
card in your laptop. PCM-
CIA cards with an 8- or
16
-bit data bus are not
suitable. Only use PCM-
CIA cards with a 32-bit
da
ta bus, mini-PCI or
ExpressCards.
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