ETC Unison - CHAPTER 4 CONTACTING TECHNICAL SERVICE; Unison Lighting Control System - Problem Report Form

28 Electronic Theatre Controls, Inc.
If you have a Unison system problem, please fill out a photocopy of this
problem report form before calling ETC Technical Services. This
information will help ETC correct the problem quickly and effectively.
The toll-free Technical Services number is 800 775 4382.
If any of the questions on the form seem hard to answer, please refer to
the explanations on the following pages. Each question is explained
along with instructions on how to find the answer you need.
Unison Lighting Control System – Problem Report Form
System Information
Today’s Date: _________________________________ Job Name: ________________________________________
Your Name: __________________________________ Job Number: ______________________________________
Phone Number: _______________________________ Software Version: _________________________________
System Description:________________________________________________________________________________
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Problem conditions:
1. Are the wall stations working?
▼ Do the stations control lights?
❏ Yes ❏ No
▼ Do station button and fader LEDs turn on/off properly? ❏ Yes ❏ No
▼ Do station LEDs “chase” when a button is pressed? ❏ Yes ❏ No
▼ Do wall stations appear to be off (no response)? ❏ Yes ❏ No
2. Can you enter the Unison setup menu on the CEM? ❏ Yes ❏ No
3. If you can't enter the menu, does resetting the system change this? ❏ Yes ❏ No
4. If you can enter the menu, is there a configuration present? ❏ Yes ❏ No
5. If there is no configuration, does resetting change this? ❏ Yes ❏ No
6. Have you been downloading configurations recently? ❏ Yes ❏ No
7. Please describe any events that might be related to the system malfunction: _________________________
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Chapter 4
Contacting
Technical
Services