© 2010 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0
102
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 64
# 65
# 66
Reboot Required
Unspecified system error
detected by the Printer
Firmware.
Reset the Printer and try again.
• If this problem persists, call
for technical assistance.
# 68
Card in Printer
A card is jammed in the Print
Station or card flipping area of
the Printer.
Clear the jam and press the
Pause button.
# 70
Multiple Feed
Multiple cards were fed into the
Printer.
Verify the card thickness is set
to the thickness of your cards,
then press the Pause button.
• Check for card slippage. If
necessary, run the Printer
cleaning routine
• Verify the Cleaning roller is
properly installed on the
Ribbon Drawer.
• Verify the cards are not
sticking together.
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