© 2010 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0
108
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 144
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with factory
default values.
• If changes were made in the
Advanced Setting Tab in the
Printer Driver, click the
Default button to reset these
numbers.
• Reset the Printer and try
again. If this problem
persists, call for technical
assistance.
# 170
Ribbon Calibration
failed
Ribbon calibration failed.
Check for material blocking
sensor and try again.
#202
Encoder not
installed
You are trying to send
encoding data, but the Printer
is not configured with this
Encoder type.
iCLASS,Prox,Mifare,SmartCard
• Ensure that no encoding
data is being sent with the
print job and reprint the card.
• Install an Encoding Module.
No UV Protection
Ribbon type selected does not
contain an overlay or
overlaminate
The current printer driver setup
does not have any protective
coating being applied to the
front or back of the card. Select
YES to continue or NO to alter
the settings.
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