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Technical Support
FARO Technologies, Inc. is committed to providing the best technical
support to our customers. Our Service Policy is detailed in Appendix C:
Industrial Products Service Policy of this manual. If you have any
problem using one of our products, please follow these steps before
contacting our Technical Support Team:
• Be sure to read the relevant sections of the documentation. Many
times the answer is right there.
• Visit the FARO Customer Service area on the Web at www.faro.com
to search our technical support database. This is available 24 hours
a day 7 days a week.
• Document the problem you are experiencing. Be as specific as you
can. The more information you have, the easier the problem will be
to solve.
• If you still cannot resolve your problem, have your Serial Number
available before calling.
Technical Support hours are from 8:00 a.m. to 5:00 p.m. Eastern
Standard Time (EST), Monday through Friday. You can also e-mail or
fax in your problems or questions 24 hours a day.
• Phone
800.736.2771 (North America), +1 407.333.3182 (Worldwide)
•Fax
FaroArm +1 407.333.8056
FARO Laser Tracker +1 610.444.2323
FARO Laser Scanner +1 610.444.2323
•E-Mail
FaroArm support@faro.com
FARO Laser Tracker supportlaser@faro.com
FARO Laser Scanner supportlaser@faro.com
E-Mails or Faxes sent outside regular working hours
(8:00 a.m. to 5:00 p.m. EST, Monday through Friday) usually are
answered before 12:00 p.m. EST the next working day. Should our staff
be on other calls, please leave a voice mail message; calls are always
returned within 4 hours. Please remember to leave a detailed
08M46E00_FaroArmUSB.book Page 107 Monday, January 15, 2007 1:12 PM
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