D-3
Standard Service Plans
All shipping times below are to destinations within the Continental
United States. Outside the Continental U.S., FARO will ship equipment
directly to the customs broker.
• Standard Service Plans are contracted at time of purchase or at any
time while a unit is covered by a FARO hardware service plan (as
described in more detail later).
• The Standard Service Plan covers the FaroArm and controller box.
• Shipping costs, including insurance from the Purchaser to FARO
are the responsibility of the Purchaser. FARO will be responsible
for all return shipping costs including insurance.
• All reasonable efforts will be made to keep the service repair time
within 7 (FaroArm) or 14 (FARO Laser Tracker and Laser Scanner)
working days. The equipment will be returned via 2-Day air ser-
vice, therefore, total service repair time will vary due to return ship-
ping location.
• Since the FaroArm is designed to be used with many other software
packages not authored by FARO. This service plan can be pur-
chased in its entirety to cover only FARO produced or authored
products. For items not produced or authored by FARO, the cus-
tomer is responsible for securing their own separate warranty or
service plan coverage.
Hardware Coverage
FaroArm
Covered
• All parts and labor for FaroArms failing under normal use as
described in Appendix B.
• Annual calibration and re-certification of the FaroArm.
Not Covered
• Misuse
• Intentional damage
• Wear and tear of probes, ball bars, auxiliary hardware products such
as cables, wrenches, hex keys, screwdrivers, etc.
08M46E00_FaroArmUSB.book Page 3 Monday, January 15, 2007 1:12 PM
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