Flowserve Pump Division - 28
SECTION VII: Service Parts and Parts Replacement
SERVICE PARTS
The severity of the conditions of service, the extent to which repairs can be carried out in the field and the
number of units installed will determine, to a great extent, the minimum number of service parts which
should be kept in stock at the site of the installation. It is suggested, as insurance against delays, that
service parts be purchased when the order is placed or as soon after receiving the pump as possible.
A suggested spare parts list (priced if desired) can be furnished upon request.
The use of original Flowserve Pump Division replacement parts in the maintenance of your unit is
recommended. Precise tolerances, metallurgy, manufacturing processes, and heat treatment are
important factors in the design of each component and the service it will provide. Failure of any
component can result in extensive damage to your unit.
CAUTION: WARRANTY WILL BE TERMINATED BASED ON THE INSTALLATION OF NON-OEM
PARTS.
SERVICE PARTS STORAGE
Spare parts and parts of a dismantled pump unit should be stored separately.
HOW TO ORDER SPARE PARTS
When ordering service parts the pump serial number and the size and type of pump must be given. Refer
to the nameplate for this information. Give the name and number of the parts as listed on the spare parts
list on the Sectional Drawing, the quantity required and, when possible, the complete symbol stamped on
the old part. Orders for service parts should be sent to the nearest Flowserve Pump Division Sales
Representative or Sales Office.
RETURNING PARTS
All material returned to the factory mast have a returned material (RM) tag attached. Consult the
aforementioned sales office or factory from which the equipment was purchased for shipping instructions
and RM tags. Unnecessary delays are avoided when parts or equipment are returned to the proper
factory using the correct procedure.
1. When contacting the sales office or factory for return authorization, list the material to be
returned and the reason for returning it.
2. Upon receipt of the RM tags, be sure to check the name and parts list, number of parts
involved and the serial number of the equipment.
3. The RM tag must accompany the material shipped. Enclose it in the shipping container
or attach it to the part being returned.
4. In cases where more than one part or box is returned, print or stencil your name, the
name or each part and the RM tag number on each part or box and attach the tag to one
of the parts. This will facilitate quick identification.
5 Articles being returned must be cleaned and free of sewage and carefully packed to
prevent damage from handling or from exposure to weather.
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