8.2 TROUBLESHOOTING
PROBLEM PROBABLE CAUSES REMEDIES
The machine does not start
(STOP button off)
Master switch open Close the switch
Electrical anomaly Contact the technician
Fuses blown Contact the technician
The machine works
intermittently during cooling.
Air-cooled machines: air condenser
dirty or fan faulty.
Clean the condenser with a brush,
check functioning of the fan and
the installation conditions on page
9.
Water-cooled machines: no
condensation water.
Make sure there is water in the
water system to which the machine
is connected. Check the pipes and
cocks.
The machine works properly
but the product is too firm
Unbalanced mixture or too little
introduced
Check that the amount of mixture
introduced is correct and that it is
balanced properly.
Work program selection incorrect
Select a suitable work program
for the product one wishes to
achieve.
The machine works properly
but the product is not firm
enough
Unbalanced mixture or too much
introduced
Check that the amount of mixture
introduced is correct and that it is
balanced properly.
Work program selection incorrect
Select a suitable work program
for the product one wishes to
achieve.
Beater scrapers worn
Check them and replace if
necessary
Insufficient condensation
Check the installation conditions
and that the temperature where
the machine is installed does not
exceed 35°C.
Refrigeration system anomaly Contact the technician
During batch freezing the
machine becomes noisy and
the beater stops
The belts slip
Contact the technician to check
the belts tension and possibly
replace them
During product extraction the
machine becomes noisy
Excessive hardening of the product
Make sure you have pressed the
“Estrazione” ("Extraction") key
before emptying the cylinder.
Presence of liquid ice cream
in the drip drawer
Beater gasket absent or worn.
Check the presence of the
gasket and that it is not
excessively worn.
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