Trouble during Faxing
373
Problem Solving
14
Trouble during Faxing
This section describes how to solve fax problems.
Note • The print features are not available for some models. An optional package is necessary. For
more information, contact our Customer Support Center.
Sending Problems
Follow the procedure below if you cannot send a fax.
Symptom Cause Remedy
A Transmission
Report - Job
Undelivered is
output.
The fax was not sent due to
an error.
Check the Transmission Results in the
Transmission Report - Job Undelivered. If
an error code is displayed, refer to "Error
Code" (P.397).
The phone line
has a problem.
The phone line is not
connected correctly.
The machine is equipped with some
connectors to connect phone lines to. The
communication is disabled unless the
phone line is connected to a correct
connector.
When the cable connection is correct, the
on-hook feature allows you to call through
general lines.
The phone dialing method is
not available.
Specify the same dialing method as the
subscribed one (Tone/10pps) for the
machine.
An error occurred with the
phone line.
Use a telephone near the machine to
check whether to be able to make a phone
call. If the phone call is disabled, the
problem is the phone line, not the machine.
The destination machine is
abnormal
The data cannot be sent if the recipient’s
machine condition is one of the following:
the power is off, the receiving mode is
"manual", and the G3 reception mode is
not supported.
Call the recipient to check the machine
condition.
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