Problem Solving
202
Problem Solving
11
016-347
016-348
016-349
016-350
016-351
[Cause]
An error occurred.
[Remedy]
Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support Center.
016-353
016-354
016-356
016-357
016-358
016-359
016-360
016-361
016-362
016-363
016-364
016-365
016-366
016-367
016-368
[Cause]
An error occurred.
[Remedy]
Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support Center.
016-370 [Cause]
An error occurred.
[Remedy]
Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support Center.
016-383 [Cause]
An error occurred.
[Remedy]
Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support Center.
016-400 [Cause]
The user name or password for 802.1x authentication does not
match in the setting of Ethernet 1.
[Remedy]
Confirm and correctly enter the user name or password in the
setting of Ethernet 1. If the error still is not resolved, check
whether the network environment is set correctly.
016-401 [Cause]
The 802.1x authentication method cannot be processed in the
setting of Ethernet 1.
[Remedy]
Set the authentication method of the machine to the same
method as set for the authentication server in the setting of
Ethernet 1.
016-402 [Cause]
The authentication connection of Ethernet 1 timed out.
[Remedy]
Confirm the network connection of Ethernet 1 and switch setting
of the authentication device physically connected to the machine
via a network, and check whether it is connected to the machine
correctly.
016-403 [Cause]
The root certificate did not match.
[Remedy]
Confirm the authentication server and store the root certificate of
the server certificate of the authentication server into the
machine.
If you cannot acquire the root certificate of the server certificate,
disable the certification verification of IEEE 802.1x settings.
Error
Code
Cause/Remedy