● Did you fan the documents before loading them?
Solution
Fan the documents.
For details, refer to Preparation (page 47).
● Have the documents just been printed out from a copy machine or a laser printer?
Solution
Fan the documents a few times to remove static electricity.
For details, refer to Preparation (page 47).
● Is the document stack thinner than 5 mm?
Solution
Up to 5 mm in thickness of the document stack can be loaded. Reduce the number of sheets to make the
document stack thinner than 5 mm.
● Is the roller set (the brake roller and pick roller) installed correctly?
Solution
Install the roller set (the brake roller and pick roller) correctly.
For details, refer to Replacing the Roller Set (page 79).
● Is the roller set (the brake roller and pick roller) clean?
Solution
Clean the roller set (the brake roller and pick roller).
For details, refer to Daily Care (page 66).
● Is the roller set (the brake roller and pick roller) worn out?
Solution
Start up the Software Operation Panel to check the counter for the roller set (the brake roller and pick
roller), and if necessary, replace the roller set.
For details about how to check the counter, refer to Checking the Sheet Counters (page 135).
For details about how to replace the roller set, refer to Replacing the Roller Set (page 79).
Troubleshooting
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