Customer Support
Troubleshooting
For scanner related problems, such as paper jams, refer to Troubleshooting (page 87) for solutions.
Contact for Inquiries
● ABBYY FineReader for ScanSnap
For details about ABBYY FineReader for ScanSnap, refer to "Technical Support" in the ABBYY FineReader for
ScanSnap User's Guide. Follow the procedure below to display the ABBYY FineReader for ScanSnap User's Guide:
● Windows Server 2008 R2/Windows 7
Select [Start] menu→[All Programs]→[ABBYY FineReader for ScanSnap (TM)]→[User's Guide].
● Windows Server 2012
Right-click the Start screen, select [All apps] on the app bar, and then select [User's Guide] under [ABBYY
FineReader for ScanSnap (TM)].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen, and then select [User's Guide] under [ABBYY FineReader
for ScanSnap(TM)].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016/Windows Server 2019
Select [Start] menu→[ABBYY FineReader for ScanSnap (TM)]→[User's Guide].
● ABBYY FineReader Sprint
For ABBYY FineReader Sprint, refer to the following web page:
https://www.abbyy.com
● Image Scanner SP series
For inquiries regarding the scanner, refer to the following web page:
http://imagescanner.fujitsu.com/sps.html
If the solution to your problem cannot be found on the above web page, refer to the contact information for
your Fujitsu office on the following web page:
https://www.fujitsu.com/global/about/resources/shop/computing/peripheral/scanners/index.html
Contact for Purchasing Consumables or Cleaning Materials
https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/contacts/fi-series-contact.html
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