Troubleshooting
This section describes examples of troubles that you may encounter when using the scanner and also describes the
solutions to them.
Before you request for a repair, take measures by looking through the examples of the troubles and solutions.
If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 117)
first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in
the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries
section if provided in Safety Precautions supplied with this product, and then make an inquiry.
The following are examples of troubles that you may encounter.
● Power of the scanner
● The Scanner Cannot Be Powered ON (page 96)
● Connection of the scanner
● Cannot Connect the Scanner and a Computer with the Network (page 97)
● Cannot Connect the Scanner and a Computer via the USB Cable (page 102)
● Scanning operations
● Scanning Does Not Start (page 103)
● Scanning Takes a Long Time (page 104)
● Overlapped Documents Are Frequently Fed into the Scanner (page 109)
● Situation in Which the Document Is not Fed into the ADF Occurs Frequently (page 111)
● Paper Jams/Pick Errors Occur Frequently (page 112)
● Scanning results
● The Scanned Image of a Picture or Photo is Rough/Image Noise Appears (page 105)
● Quality of Scanned Text or Lines Is Unsatisfactory (page 106)
● Images Are Distorted or Not Clear (page 107)
● Vertical Streaks Appear on the Images (page 108)
● Images Turn Out Elongated (page 114)
● A Shadow Appears at the Top or the Bottom of the Image (page 115)
● There Are Black Traces on the Document (page 116)
Troubleshooting
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