Tro ubl eshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultProblemsolving
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumst ance s that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please c ontact the Hotline/Service Desk.
You can contact Fujitsu Service and Support in the following ways:
• Toll free phone: 1-800-8Fujitsu (1-800-838-5487)
• Website: "
http://solu
tions.us.fujitsu.com/www/content/support/contact/index.php"
Before you place the call, have the following information ready so th at the customer
support representative can provide you with the fastest possible solution:
• The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
• Notes with the me ss
ages that appeared on the screen and
informationonaco
ustic signals.
• Any changes you have made to the hardware or software since
receiving the notebook.
• Any changes you h
avemadetotheBIOS Setup settings after receiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales cont
ract.
Our notebooks have been designed primarily with mobile applications in mind.
This means that considerable effort has been made to optimize components and
equipment in terms of weight, space and energy requirements. Depending on the
particular confi guration you have purchased, it is possible that functionality may be
slightly reduced co mpared to a desktop PC if you are running processor-intensive
gaming software, e.g. games with intensive 3D graphics. Updating your hardware with
drivers which have not been approved by Fujitsu m ay result in performance losses,
data losses or malfunction of the equipment . A list of approved drivers and current
BIOS versions can be downloaded from: "
http://solutions.us.fujitsu.com"
Help if problems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
► Note the ID number of your device. The ID number is fou nd on the type rating
plate on the back or unde rside of the casing.
► For further clarification of the problem, contact the Fujitsu Service Desk. W hen you do
this, please have ready the ID number and serial number of your system.
Recovering your Factory Image
In t he event you need to restore your original Factory Image, please refer to
the appendix of this Operating Manual.
Fujitsu 79
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