Operators and Technicians Manual
2006 – 2013 FutureLogic, Incorporated. All Rights Reserved. MNL Page 5 04/29/2013
MNL-000032 REV.D
The Platen Engaged sensor is located in the print head. It detects when the printer platen
is in use.
The Printer Open sensor is located in the front of the unit. It detects when the printer
clamshell is open.
Printer Errors
Although there are a variety of error conditions that can occur, most printer errors are a result of the
printer running out of paper or the operator opening the lid. Table 3-4 lists possible errors and the
remedy for each condition.
Table 3-4 Errors and Error Descriptions
Results when the printer does not detect paper
present.
Results from raising the Side Release Lever or
opening the lid.
Lower the yellow lever on the side
of the unit.
Results when the printer is operating outside of its
allowable temperature range.
If the printer is operating in an environment where
the ambient temperature is roughly room
temperature, this error would most likely be the
result of a hardware problem.
The printer will automatically
resume operation after the
detected head temperature falls
within range.
Results if the printer detects a power supply voltage
(+24VDC to +25VDC) outside range. This error could
be the result of a poor cable connection.
The printer will automatically
resume operation after the power
supply is detected within range.
Results when the printer senses an internal error due
to connectivity or interfacing problem with the
thermal print head. This can be a result of a cable
problem between the main controller board and the
The printer will remain in this
error state until the power is
cycled or the unit is reset.
If the problem persists, the printer
Index Mark
Results if the paper type selected is indexed paper
and while feeding paper or printing a black mark is
not seen within approximately 10” of the paper.
This error alerts the user to the presence of the wrong
kind of paper in the printer or that the paper was
inserted in the wrong direction (so the black mark
index is rotated 180 degrees).
Raise the Main Release Lever
(presumably to change the paper).
Results when the printer detects an error in the
paper path for presenting the ticket to the customer.
Open the printer head and inspect
for a jammed ticket.
Loading Paper
Generally, the only printer service required is to load new paper stacks. Use the automatic
paper-loading feature to simplify this process to two steps: putting the paper stack into the Paper
Tray and feeding the paper to the Paper Loading Slot of the printer.
To load paper:
1. Pull open the Printer Drawer until the Paper Tray is completely accessible.
2. Place the paper stack in the printer as indicated by the band around the stack and the label on
the bottom of the Paper Tray.
Tip: To prevent a new paper stack from sticking together, fan out the paper after you take
off the band.
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