TROUBLESHOOTING
Sometimes the DSP may not behave in the way you expect it to. In this case, you
need to step through some basic troubleshooting procedures.
Why is there no sound?
When creating a new schedule, the timing has to be set by double-clicking the
Timetable portion of the Timetable bar in the Background Music Section. Even
though the changes have been saved, if this has not been done, there will be no
sound.
Check that the fi le you are playing as Background Music is an MP3 fi le. The
system will not play a FLAC, OGG, or AC3 fi le as a Background Music source.
Try converting the fi le format to MP3.
If the overall format of the signage sequence has something wrong with it, then
there is a possibility that only part of the schedule has been incorporated by the
DSP unit and this will be a good reason for no sound. (I.e.: the Text Overlay May
be the only thing working.) Go back and check that everything “agrees” - like if
the orientation is vertical, the pictures are vertical and the overlay has been set to
vertical too.
Why are there no images?
The reason for no image can be down to the orientation being wrong or the
image size being too large. The pictures might not have been rotated 90 degrees.
Also, the images may be in the wrong format. However, if the images appear
wrong to the system when it fi rst discovers them, it announces the fact and then
tries to change them to JPG format.
Why won’t my video play?
It is possible that the fi le is too large to play. Although the internal storage
capacity is 1.80 GB, the system may have diffi culty playing fi les close to this size.
Video fi les of over 1 GB in size will take up to a half hour to upload to the DSP
unit. If the video is fairly short, the other possibility is that fi le may not be in the
proper format (i.e. the video codec may be incorrect). Check that the codec is
correct for the video. Video codecs supported are: MPEG DivX, Xvid, H.264
encoding MPEG4 Full HD, WMV9 (1080p).
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