GFI FaxMaker - User Manual

Other manuals for GFI FaxMaker

Installation Manual20 pages

Questions and Answers

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christopherhallAug 6, 2025
What to do if GFI FaxMaker Server returns error “Call failed 46” when sending fax?
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  gonzalesnathanAug 6, 2025
  If GFI FaxMaker returns error “Call failed 46” when sending a fax: * It may be because the fax device is behind a PABX that does not accept the local fax ID when making an outbound call. To solve this, from GFI FaxMaker Configuration, delete the local fax ID by right-clicking Lines/Devices, selecting Properties, opening the properties of the line behind PABX, and from the Line options tab, remove the Local fax ID value. * It could also be due to old Dialogic (Eicon) Diva Server drivers. In this case, download and install the latest Dialogic (Eicon) Diva Server drivers from the Dialogic website.
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Ryan MoralesAug 11, 2025
Why GFI FaxMaker Server does not answer calls on a particular fax number?
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  Michelle BrownAug 11, 2025
  This issue usually arises when MSN numbers are specified incorrectly. Configure MSN numbers that GFI FaxMaker should answer from the device properties. To determine the MSN numbers to answer: 1. Send a fax to GFI FaxMaker, dialing the number that you want GFI FaxMaker to answer. 2. From GFI FaxMaker Monitor Fax Server node, take note of the number displayed. 3. Enter this MSN number in the list of MSN numbers of the device properties. Click OK and restart the GFI FaxMaker Fax Server service. To answer a whole range of numbers (for example, when using DID routing), enter the starting number of the range of numbers. For example: to answer all numbers from 35922410 to 35922419, enter 3592241.
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sdavisAug 15, 2025
What to do if sender receives error 1706 Document Conversion Timeout in GFI FaxMaker Server?
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  jennifer63Aug 15, 2025
  This error normally arises when there is no application associated with the extension of the file to fax. On the GFI FaxMaker server, ensure that the file format sent in the fax can be printed. In Windows Explorer, right-click a similar (same extension) file and ensure the option Print is available. If printing is not available, install an application that can open and print that extension. For example, install an OpenDocument Text reader (such as OpenOffice) to open and print ODT files.
C
Christopher SullivanAug 20, 2025
How to troubleshoot GFI FaxMaker Server when it cannot send SMS via GSM device?
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  adammurphyAug 20, 2025
  To troubleshoot GFI FaxMaker when it cannot send SMS via GSM device, check the following: * Ensure GFI FaxMaker is not configured to use the COM port as a fax modem. * Verify the GSM modem is installed as a modem in the control panel and that other applications such as RAS or Microsoft Fax are not attempting to take control of the modem. * Test the SIM card with a mobile phone to check operation, ensuring there is reception, no PIN number is set, and there are enough credits to send SMS. If no issues are found, perform other checks on the GSM device.
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Rebecca BeckOct 25, 2025
How to resolve problems converting Microsoft Office files in GFI FaxMaker Server?
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  Luke DavidsonOct 26, 2025
  To resolve problems converting Microsoft Office files in GFI FaxMaker Server, check the following: * Verify that Microsoft Office 97 or later is installed on the GFI FaxMaker server. Microsoft Office 2007 or higher is required to convert Office Open XML files, such as DOCX and XLSX files. * Ensure Microsoft Office was installed using the same account as that used by GFI FaxMaker fax server services. * Confirm that the account used for installing GFI FaxMaker and Microsoft Office has administrator rights. * Run all Microsoft Office applications, such as Microsoft Word and Excel, to clear any messages displayed the first time the applications are run. * Ensure that GFI FaxMaker printer driver is set as the default printer for the machine. * Restart the GFI FaxMaker machine to en...
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Veronica DanielsOct 31, 2025
How to fix Email2FaxGateway test failure in GFI FaxMaker Server?
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  Charles MullenOct 31, 2025
  If the Email2FaxGateway test fails, it could be due to several reasons: * If the connection with the mail server couldn’t be established, confirm the IP address of the mail server, SSL settings, and check if a firewall is blocking the connection between GFI FaxMaker and the mail server. * If the connection with the mail server was established but the mail server refused the domain of the recipient's address, configure the SMTP server to accept relaying from the GFI FaxMaker machine's IP or allow relaying for the internal email domain only. * If GFI FaxMaker can connect with the mail server but user authentication details are missing, select 'Use SMTP Authentication' and key in the credentials. * If GFI FaxMaker can connect with the mail server but user authentication details are i...

Summary

2 System Requirements

2.1 Software

Lists supported operating systems and mail servers for GFI FaxMaker.

2.2 Hardware

Details the minimum hardware requirements for GFI FaxMaker installation.

2.4 Firewall settings

Lists the communication ports that need to be configured in the firewall.

3 Pre-installation action: Configure mail server

3.1 Mail server environments

3.1.1 Microsoft Exchange 2000;2003;2007;2010

3.1.2 Lotus Domino;Notes

3.2 Microsoft Exchange

3.3 Lotus Notes;Domino

4 Installing GFI FaxMaker

4.2 Installation procedure

Step-by-step guide for installing GFI FaxMaker.

4.3 Run the GFI FaxMaker Configuration Wizard

Guides through configuring GFI FaxMaker post-installation.

Set-up sending options

Configure how GFI FaxMaker retrieves faxes and SMSs.

Set-up receiving options

Configure mail server details for receiving faxes and transmission reports.

Choose Your Fax Hardware

Select the type of fax hardware installed.

Specify the GFI FaxMaker users and administrators

Set up default GFI FaxMaker administrators and users.

4.4 Upgrading from earlier versions

5 Testing your new GFI FaxMaker Installation

5.1.1 Send a test fax

Steps to create and send a test fax using an email client.

5.1.2 Receiving a test fax

Steps to send a fax to GFI FaxMaker to test reception.

7 Troubleshooting

7.1 Introduction

7.2 Common issues

Lists common problems and their solutions.

7.2.1 Email2 FaxGateway test fails

Troubleshooting guide for Email2FaxGateway communication errors.

7.2.2 Issues encountered when sending faxes

7.2.3 Issues encountered when receiving faxes

GFI FaxMaker Specifications

General

Operating System	Windows Server
Category	Fax Server
OCR	Yes
Email to Fax	Yes
Fax to Email	Yes
Multi-Language Support	Yes
Disk Space	10 GB minimum
Database	Microsoft SQL Server
Email Server	SMTP
Supported Operating Systems	Windows Server 2016, 2019, 2022
Deployment	On-premise
Protocols Supported	SIP
Fax over IP (FoIP)	Yes
Reporting	Yes
Email Integration	SMTP
Fax Modem Support	Yes
API Access	Yes
Load Balancing	Yes
High Availability	Yes
Security Features	TLS
Latest Version	GFI FaxMaker 20.1 (as of October 2023, check for newer versions)