GFI FaxMaker Troubleshooting | 37
7 Troubleshooting
7.1 Introduction
This chapter explains how to resolve issues encountered when using and configuring GFI
FaxMaker. The main sources of information available to solve these issues are:
» This manual - most issues can be solved through the information in this manual.
» GFI Knowledge Base articles
» Web forum
» Contacting GFI Technical Support
7.2 Common issues
7.2.1 Email2FaxGateway test fails
The Email2FaxGateway settings specify how GFI FaxMaker communicates with the mail
server for sending and receiving faxes. From the Configuration Wizard or
Email2FaxGateway dialog, click Test to ensure correct communication between the two
servers. If it fails, refer to table below for most common causes and solution:
Table 14 - Troubleshooting: Email2FaxGateway
The transport failed to connect to the
server.
Connection with the mail server couldn’t be established.
Confirm the following settings:
» IP address of the mail server.
» SSL settings.
» Check if firewall is blocking connection between GFI
FaxMaker and the mail server.
The server rejected one or more recipient
addresses. The server response was: 550
5.7.1 Unable to relay for <email address>
Connection with mail server was established but mail
server refused the domain of the recipients address.
This normally occurs because relaying is not allowed from
the GFI FaxMaker server. Configure SMTP server to accept
relaying from the GFI FaxMaker machine's IP or allow
relaying for the internal email domain only.
The server rejected the sender address.
The server response was: 530 5.7.3 Client
was not authenticated.
GFI FaxMaker can connect with mail server but user
authentication details are missing. Select Use SMTP
Authentication and key in credentials.
The message could not be sent to the
SMTP server. The transport error code
was 0x80040217. The server response
was not available
GFI FaxMaker can connect with mail server but user
authentication details are invalid. Check credentials.
7.2.2 Issues encountered when sending faxes
Table 15 - Troubleshooting: Sending faxes
Sender receives the
following error:
1701 : Document
Conversion Timeout.
There are various causes for this issue. To determine cause and applicable
solution, refer to:
http://kbase.gfi.com/showarticle.asp?id=KBID001249
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