GlideScope Titanium - Warranty

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Operations & Maintenance Manual: Warranty
WARRANTY
Verathon
®
includes a one-year warranty when you buy a GlideScope Titanium system. You may also purchase a
Premium Customer Care
SM
warranty that extends your warranty from the date of purchase.
ORIGINAL FIRST YEAR TOTAL CUSTOMER CARE WARRANTY
Verathon warrants the GlideScope Titanium system against defects in material and workmanship. This warranty
applies for one (1) year from the date of shipment from Verathon. This warranty applies only to the original
purchaser of the GlideScope system.
Verathon is firmly committed to providing our customers with best-in-class, reliable products through authorized
dealers. Our policy is to honor product warranties and to perform services only on products purchased from an
authorized Verathon dealer. If you purchase a Verathon product or system components from an unauthorized
dealer or if the original factory serial number has been removed, defaced or altered, your Verathon warranty will
not be valid. Purchasing Verathon products from unauthorized entities could result in receipt of product that is
counterfeit, used, defective, or not intended for use in your region.
If a customer’s system requires service or repair, Verathon will, at its discretion, either repair or replace the
customer’s unit and provide a loaner unit within one (1) business day from the date of customer service
notification. The customer agrees to send the defective unit to Verathon (cleaned and disinfected as appropriate)
upon receipt of the loaner unit, and the customer agrees to return the loaner unit within two (2) business days of
receipt of the repaired unit.
• This warranty provides coverage for damage from accidental drops or mishandling. It does not cover
damage due to deliberate mishandling.
• This warranty does not apply if the product has been damaged due to, or as the result of, service or
modification by anyone other than an authorized Verathon Service Center.
• This warranty does not apply if there is evidence of the equipment being exposed to temperatures in
excess of 60°C (140°F).
• All exchanged parts become property of Verathon.
The product shall be used in accordance with the instructions contained in this manual. Consumable items
(e.g., single-use blades) shall be used in conformance with Verathon product specifications. Consumable items
are not covered under this warranty.
WHAT IS COVERED?
Warranty coverage applies to the GlideScope Titanium system:
• GlideScope Video Monitor
• GlideScope Smart Cable (single-use system only)
• Reusable video cable (reusable system only)
• Reusable GlideScope Titanium video laryngoscope (reusable system only)
Additional reusable video laryngoscopes, video monitors, or video cables purchased either singularly or as a part
of a system are warranted separately.