February 2016 L000950, Version: 4.0
Page 5-3 Troubleshooting
5.2 Troubleshooting - LCD and Printer Error Message Tables
The LCD display shows the current status of the printer. Refer to the cause and solution tables in this
section for all possible LCD messages.
If problems are encounter beyond the capabilities of these two error message tables, contact
http://www.hidglobal.com/customer-service
5.2.1 Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
Calibrate Failed
(PC Error Message No. 155, 170)
Film or Ribbon calibration has failed.
Verify the film is installed correctly and
there is not a Ribbon installed. If this
problem persists, call for technical
assistance.
Calibrate Film
(PC Error Message No. 159)
Film Sensors need to be calibrated.
Select Cancel and then perform the
Film calibration procedure.
Calibrate Ribbon
(PC Error Message No. 128, 170)
The print Ribbon Sensor is out of
calibration.
Select Cancel and then perform the
Ribbon calibration procedure.
Card Feed Stop
(PC Error Message No. 137)
The Front Cover was opened. This
caused the card transfer to stop OR
the pause button was selected.
Press Resume or Cancel.
Card Jam
(PC Error Message No. 82, 112, 200)
A card is jammed in the Print Station
or card flipping area of the Printer.
Clear the jam.
Card Jam: Prox
(PC Error Message No. 86)
A card is jammed in the PROX card
encoding area of the Printer.
Clear the jam.
Card Jam: Smart
(PC Error Message No. 85)
A card is jammed in the smart card
encoding area of the Printer.
Clear the jam.
Card Jam: Trans
(PC Error Message No. 83)
Card became jammed in the Printer
during transfer.
Clear the jam.
Card Not Found
(PC Error Message No. 69)
Card cannot be found in the Printer.
Verify card not jammed in Printer and
select Cancel.
Check Film
(PC Error Message No. 244)
The film is not able to move correctly.
Check for jams/breaks.
Check for obstruction. If the problem
persists, call for technical assistance.
Check Laminate 1
(PC Error Message No. 213, 231)
The Laminator was unable to find the
mark on the material in Cartridge 1.
Make sure there are no obstructions to
the Sensor, and recalibrate the
Laminator Sensor.
Check Laminate 2
(PC Error Message No. 232)
The Laminator was unable to find the
mark on the material in Cartridge 2.
Make sure there are no obstructions to
the Sensor, and recalibrate the
Laminator Sensor.
Clean Printer
(PC Error Message No. 71)
For best Printer performance, replace
the Cleaning Roller Tape
and clean the Printer’s Feed Rollers
and Printhead at this time.
Review the Cleaning Section
Cover is Open
(PC Error Message No. 46)
The Cover was left open.
Ensure that the Cover is properly
closed.
To Next Page
Loading...
