February 2016 L000950, Version: 4.0
Page 5-11 Troubleshooting
5.3 Troubleshooting the Printer Error Message Table
Printer Error Message Cause Solution
General Error
A general Printer error has
occurred.
Press Cancel on the printer or click Cancel Print.
Card Not Found
The Printer is unable to find the
card.
Check Printer for a card or other obstruction,
remove the card and cancel the print by pressing
the Cancel Print button from the Driver’s display
dialog or the Cancel button, located on the Printer.
Cover Open
The Printer cannot start printing
because the Cover is open.
Close the Cover to continue printing.
Unable to Feed Card
The Printer is unable to feed a
card from the Card Cartridge.
Ensure that cards are available and loaded
correctly, press the Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button located on the Printer's LCD display.
Card Jam
A Card has become jammed in
the Printer.
Open the Printer's Front Cover and remove the
Print Ribbon and Film Cartridges.
Clear any cards in the printer by using the Forward
and/or Back Buttons located on the printer’s LCD
display.
Re-insert the Ribbon and close the Printer’s Front
Cover.
Press the Resume button located on the Printer's
LCD display to continue printing.
To Cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button located on the Printer's LCD display.
Card Jam (Encoder)
A Card has become jammed in
the Printer's Encoding station.
Open the Printer’s Front Cover and remove the
Print Ribbon.
Open the Printer's Flipping Module Cover.
Clear any cards in the Encoding Module by using
the Forward and/or Back buttons located on the
Printer's LCD display.
Re-insert the Print Ribbon and close the Printer’s
Front Cover.
Press the Resume button located on the Printer's
LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog or the Cancel
button located on the Printer's LCD display.
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