HID FARGO HDP5000 - Page 74

Troubleshooting Page 5-12
L000950, Version: 4.0 February 2016
Card Jam (Flipper)
A Card has become jammed in
the Printer's Flipper Table.
Open the Printer’s Front Cover and the Flipper
Module Cover.
Clear any cards in the Flipper Table by using the
Forward and/or Back buttons located on the
Printer's LCD display.
Close the Printer’s Front Cover.
Press the Resume button located on the Printer's
LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog or the Cancel
button on the Printer's LCD display.
Card Jam (Laminator)
A Card has become jammed in
the Printer's Lamination Module.
Open the Printer's Module’s Front Cover and
remove the Overlaminates.
Clear any cards in the Lamination Module by using
the Forward Arrow and/or Back Arrow buttons
located on the Printer’s LCD display. The Printer’s
Front Cover must be open for use of the Forward
and Back buttons.
Re-insert the Overlaminate(s) and close the Lam
Module’s Front Cover.
Press the Resume button located on the Printer's
LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog or the Cancel
button on the Printer's LCD display.
Card Eject Error
The Printer is unable to eject a
card.
Check Printer for a card jam or other obstruction
and press the Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog or the Cancel
button located on the Printer's LCD display.
Flipper Jam
The Flipper Table has jammed
while either aligning itself or
flipping a card.
Open the Printer's Flipper Module Cover.
Clear any cards in the Flipper Module by using the
Forward and/or Back buttons located on the
Printer’s Front Cover.
Ensure that the Flipper Table can rotate freely.
Close the Printer's Flipper Module Cover.
Press the Resume button on the Printer’s Front
Cover to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog.
Printer Error Message Cause Solution