February 2016 L000950, Version: 4.0
Page 5-13 Troubleshooting
No Flipper
The Printer does not have
flipping capabilities.
Verify the Printer has flipper capabilities by way of
the LCD Menu.
If Flipper capabilities are present, ensure that the
Print Both Sides option in the driver is set correctly.
Press the Resume button on the Printer’s Front
Cover to continue printing.
To cancel the print, press the Cancel Print button
from the Driver’s display dialog or press the Cancel
button located on the Printer's LCD display.
Ribbon RFID Error
The ribbon tag information is
corrupted or incorrect.
Check that the Ribbon is installed properly. Cancel
is the only option.
Press the Cancel Print button from the Driver’s
display dialog, or the Cancel button located on the
Printer's LCD display.
Wrong Ribbon Installed
An incorrect ribbon has been
installed, or a driver setting is
incorrect.
Check that the ribbon is correct for the printer and
job. Press the Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver’s display dialog, or the Cancel
button located on the Printer's LCD display.
No Ribbon Installed
No Print Ribbon is installed in
the Printer.
Install the correct Ribbon and press Resume on the
LCD display.
Ribbon Out
The Print Ribbon installed in the
printer is empty.
Install a new Ribbon and press Resume on the LCD
display.
Ribbon Break/Jam
A Ribbon break/jam has been
detected inside the Printer.
The printer has determined that the installed ribbon
has either jammed or broken.
Open the Printer Cover and remove the Print
Ribbon. If ribbon is jammed, remove jam and
tighten ribbon.
Clear any cards in the printer by using the Forward
and/or Back buttons located on the Printer's LCD
display.
Tape the ends of the Ribbon together and wind any
excess onto the Take-up Spool of the Print Ribbon.
Re-install the Print Ribbon, close the Printer Cover
and press the Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button located on the Printer's LCD display.
Printer Error Message Cause Solution
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