Troubleshooting Page 5-14
L000950, Version: 4.0 February 2016
Ribbon Miscue
A Ribbon Miscue has been
detected inside the Printer.
Open the Printer’s Cover and remove the Print
Ribbon. Check the Ribbon and see if it is broken.
If the Print Ribbon is not broken, re-install the Print
Ribbon, close the Printer’s Cover and press the
Resume button on the Printer to continue printing.
If the Print Ribbon is broken, tape the ends of the
Print Ribbon together and wind any excess onto
the Take-up Spool. Re-install the Print Ribbon, close
the Printer’s Cover and press the Resume button on
the Printer to continue printing.
To cancel the print, press the Cancel Print button
on the Driver’s display dialog or the Cancel button
on the printer.
Ribbon Sensor Error
The Printer cannot find the next
panel on the Print Ribbon.
Recalibrate the Ribbon Sensor using the Calibrate
Ribbon tab within the Toolbox.
To cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button on the Printer's LCD display.
Invalid Ribbon
An incorrect Print Ribbon has
been installed in the Printer.
(This is if you are using a
SecureMark Ribbon).
A non-SecureMark Ribbon is installed in a
SecureMark Printer.
Replace with the appropriate SecureMark Ribbon
and press the Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button located on the Printer's LCD display.
Install a Certified Print Ribbon and press the
Resume button located on the Printer's LCD display
to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button located on the Printer's LCD display.
Ribbon Error
The Print Ribbon caused a
general error.
Press the Resume button located on the Printer to
continue.
To cancel, press the Cancel Print button or the
Cancel button located on the Printer.
No Magnetic Encoder
Installed
A print job with Magnetic
encoding was sent with no
Magnetic Encoder installed in
the printer.
Ensure that no encoding data is being sent with the
print job and reprint the card.
Mag Verify Error
The printer is unable to verify
encoded data.
Check the Cards and click Cancel Print.
No Mag Strip Present
The Printer is unable to find a
Magnetic stripe on the card.
Check the Cards and click Cancel Print.
No Smart Card Encoder
No Smart Card Encoder is
installed in the printer.
To cancel, click Cancel Print.
No Prox Card Encoder
No Proximity Card Encoder is
installed in the printer.
To cancel, click Cancel Print.
Printer Error Message Cause Solution
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