HIKVISION DS-PHA20-W2P

Appendix A. Trouble Shoong
A.1 Communicaon Fault
A.1.1 IP Conict
Fault Descripon:
IP that the panel automacally acquired or set is same as other devices, resulng in IP conicts.
Soluon:
Search the current available IP through ping. Change the IP address and log in again.
A.1.2 Web Page is Not Accessible
Fault Descripon:
Use browser to access web pages and display Inaccessible.
Soluons:
1. Check whether the network cable is loose and the panel network is abnormal.
2. The panel port has been modied. Please add a port to the web address for further access.
A.1.3 Hik-Connect is
Oine
Fault Descripon:
The web page shows that the Hik-Connect is oine.
Soluon:
Network conguraon of the panel is error, unable to access extranet.
A.1.4 Network Camera Drops
o Frequently
Fault Descripon:
System reports mulple event logs of IPC disconnecon and connecon.
Soluon:
Check whether the network communicaon or camera live view is proper.
A.1.5 Failed to Add Device on APP
Fault Descripon:
Hybrid Security Control Panel User Manual
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