Hitachi G200 - Pinned Track Recovery; Calling Hitachi Data Systems Customer Support

For details about SNMP operations, see the Hitachi SNMP Agent User Guide,
or contact Hitachi Data Systems customer support.
Pinned track recovery
This procedure ensures the pair's full data integrity while recovering the
pinned track.
To recover a pinned track
1. Connect to the primary system of the pair containing a volume with the
pinned track.
2. Release the pair that contains the volume with the pinned track.
3. Perform your usual procedure for recovering data from a pinned track.
See the pinned track recovery procedures for your OS, or contact Hitachi
Data Systems customer support in recovering the pinned track.
4. Resynchronize the pair from Create TC Pair Window. Make sure to use
Entire Volume in the Initial Copy Type option.
Calling Hitachi Data Systems customer support
If you need to contact Hitachi Data Systems customer support, please
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure.
• The content of any error messages displayed on the host systems.
• The content of any error messages displayed by Device Manager -
Storage Navigator.
• The Device Manager - Storage Navigator configuration information (use
the Dump Tool).
• The service information messages (SIMs), including reference codes and
severity levels, displayed by Device Manager - Storage Navigator.
The Hitachi Data Systems customer support staff is available 24 hours a day,
seven days a week. If you need technical support, log on to Hitachi Data
Systems Support Connect for contact information:
https://
support.hds.com/en_us/contact-us.html.
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Troubleshooting
Hitachi TrueCopy® User Guide for Hitachi Virtual Storage Platform Gx00 and Fx00 Models