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Hitachi G200 Service Manual
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Service Guide
Hitachi Virtual Storage Platform G200, G400, G600, G800
Hitachi Virtual Storage Platform F400, F600, F800
FE-94HM8027-06
March 2017
2
Table of Contents
Default Chapter
5
Table of Contents
5
Preface
13
Safety and Environmental Notices
14
General Safety Guidelines
15
Handling of Heavy Parts
15
Preventing Electric Shock
15
Avoiding Rotating or Moving Parts
16
Preventing Machine Damage
16
Working When the Storage System Is in Operation
16
Precautions When Using the Storage System
16
Emergency Procedures
17
For Electric Shock
17
For Fire
17
Audience and Qualifications
18
Product Version
18
Release Notes
18
Changes Made in this Revision
18
Document Conventions
19
Conventions for Storage Capacity Values
20
Accessing Product Documentation
20
Getting Help
21
Comments
21
1 Verifying Component Failures
23
Replaceable Parts
24
Identifying Hardware Faults
24
2 Hardware Description
31
Storage System Controllers
32
CBSS Controller
32
CBSS with Front Panel Bezel
32
CBSS Front Panel Without Bezel
33
CBSS Rear Panel
34
CBSL Controller
35
CBSL with Front Panel Bezel
35
CBSL Front Panel Without Bezel
37
CBSL Rear Panel
37
CBLM Controller
39
CBLMCBLH with Front Panel Bezel
39
CBLMCBLH Front Panel Without Bezel
40
CBLMCBLH Rear Panel
42
CBLH Controller
43
CBLH with Front Panel Bezel
43
CBLH Front Panel Without Bezel
45
CBLH Rear Panel
46
Platform G800 Virtual Storage Platform F400, F600 Virtual Storage Platform F800
47
Controller Leds and Interfaces
47
Front End Module Descriptions
48
10-Gbps Iscsi Board Leds and Connectors (Optical)
48
10-Gbps Iscsi Board Leds and Connectors (Copper)
48
8-Gbps, 16-Gbps, or 32-Gbps Fibre Channel (4-Port) Board Leds and Connectors
49
16-Gbps Fibre Channel (2-Port) Board Leds and Connectors
51
Pcie Module
52
LAN Blade Leds and Connectors
53
Back End Module Leds and Connectors
54
CBSS/CBSL AC Power Supply Unit Leds and Connectors
55
CBSSD/CBSLD DC Power Supply Unit Leds and Connectors
55
CBLM Power Supply Unit Leds and Connectorscblh Power Supply Unit Leds and Connectors
56
Storage System Drive Trays
57
Small Form-Factor (SFF) Drive Tray
57
SFF with Front Panel Bezel
57
SFF Front Panel Without Bezel
58
SFF Rear Panel
59
Large Form-Factor (LFF) Drive Tray
59
LFF with Front Panel Bezel
59
LFF Front Panel Without Bezel
60
LFF Rear Panel
61
Flash Module Drive (FMD) Tray
62
FMD with Front Panel Bezel
62
FMD Front Panel Without Bezel
63
FMD Rear Panel
64
Dense Intermix Drive Tray
65
Dense Intermix Drive Tray with Front Panel Bezel
65
Dense Intermix Drive Tray Display Leds
66
Dense Intermix Drive Tray Rear Panel
67
SFF and LFF AC Power Supply Unit Leds and Connectors
68
SFF and LFF DC Power Supply Unit Leds and Connectors
68
Host Port Expansion Chassis
69
Host Port Expansion Chassis Front Panel Bezel Leds
69
Pcie Switchboard
69
Host Port Expansion Chassis Fan
70
Pcie Cable Connector
70
Host Port Expansion Chassis Power Supply
72
NAS Module Ports and Leds
73
Hitachi Virtual Storage Platform Service Processor Server
73
Service Processor Description
74
SVP Front Panel
75
SVP Rear Panel
75
3 Replacing Storage System Components
77
Electrostatic Discharge Precautions
78
Unpacking Replacement Components
78
Follow Appropriate Power on and Power off Work Procedures
78
Safety Considerations
79
Guidelines for Replacing a Component
80
Guidelines to Follow after Replacing a Component
80
Using the Maintenance Utility
81
Starting from Hitachi Command Suite
81
Starting from Hitachi Device Manager - Storage Navigator
82
Replacement Parts
84
Attaching and Removing the Front Panel Bezel
88
Attaching the Front Bezel to the SVP
88
Removing the Front Bezel from the SVP
89
Attaching the Front Bezel to a CBSS or Cbslattaching the Front Bezel to an Fmdattaching a Front Bezel to an SFF, LFF, or FMD
90
Removing the Front Bezel from a DBS or DBL Drive Tray
90
Removing the Front Bezel from a CBLM CBLH Controller
91
Attaching the Front Bezel to a CBLM CBLH Controller
92
Attaching the Front Bezel to a Dense Intermix Drive Tray
93
Removing the Front Bezel from a Dense Intermix Drive Tray
94
Removing Cables
94
Logging on to NAS Manager
96
EVS Migration before Servicing Nodes
97
EVS Migration after Servicing Nodes
102
Checking Recovery after Replacing Components
105
4 Replacing a Drive
107
Checking a Drive
108
Blocking the Drive
109
Replacing a Drive for a CBSS or SFF Drive Tray
111
Replacing a Drive for a CBSL or LFF Drive Tray
113
Replacing a Drive for a Flash Module Drive Tray
115
Adding a Drive to a Dense Intermix Drive Tray
117
Checking the Drive Status
118
5 Replacing a Battery
121
Checking the Battery
122
Replacing the Battery
123
Checking Battery Cable Connections
124
6 Replacing a Fan
129
Checking a Fan
130
Blocking the Controller
131
Replacing a Fan
133
Restoring a Fan
135
Replacing a Fan on a Host Port Expansion Chassis
136
Blocking a Fan on a Host Port Expansion Chassis
136
Restoring a Fan on a Host Port Expansion Chassis
137
Checking the Screw on a Host Port Expansion Chassis Fan
137
7 Replacing a Power Supply
141
Checking the Power Supply
142
Replacing a Power Supply for a CBSS or CBSL
142
Replacing a Power Supply for a CBLM or CBLH
144
Checking DKCPS Power Supply Unit Connections
145
Replacing a Power Supply for SFF and LFF Drive Trays
148
Replacing a Power Supply for a FMD Drive Tray
150
Checking DBPS Power Supply Unit Connections
151
Confirming the Power Supply Unit Status
153
Replacing a Power Supply for a Host Port Expansion Chassis
154
Checking the Power Supply Connections on a Host Port Expansion Chassis
155
Checking Power Cable Connections on a Host Port Expansion Chassis
157
8 Replacing a Controller
161
Blocking the Controller
162
Replacing a Controller for a CBSS or CBSL Controller
164
Removing the Controller
164
Removing and Installing the Fan
165
Removing and Installing Cache Memory
166
Removing and Installing a Front End Module
168
Removing and Installing Cache Flash Memory
169
Removing and Installing the Backup Module
170
Installing a Controller
171
Replacing a CBLM or CBLH Controller
172
Removing a CBLM or CBLH Controller
172
Removing and Installing Cache Memory
174
Removing and Installing Cache Flash Memory for a CBLM or CBLH Controller
176
Installing a CBLM CBLH Controller
178
Restoring a Controller
179
9 Troubleshooting the Controller
181
10 Replacing Cache Memory
185
Checking Cache Memory
186
Replacing Cache Memory for a CBLM or CBLH Controller
186
Replacing Cache Memory for a CBSS or CBSL Controller
188
Replacing Cache Memory for a CBLM or CBLH Controller
191
Restoring a Controller
195
Replacing Cache Memory for a NAS Module
196
Blocking a NAS Module
196
Replacing Cache Memory for a NAS Module
200
Restoring a NAS Module
204
11 Replacing a Front End Module
205
Blocking a Front End Module
206
Replacing a Front End Module on a Controller
208
Replacing a Front End Module on a Host Port Expansion Chassis
210
Restoring a Front End Module
211
12 Replacing a Small Form-Factor Pluggable (SFP)
213
Checking the SFP
214
Replacing an SFP on a Controller
214
Replacing an SFP on a Host Port Expansion Chassis
217
Replacing a Small Form-Factor Pluggable (SFP+) for a NAS Module
218
Checking the SFP+ for a NAS Module
218
Replacing an SFP+ for a NAS Module
219
Restoring the SFP+ for a NAS Module
221
13 Replacing a Back End Module
223
Blocking a Back End Module
224
Adding or Replacing the Back End Module
226
Restoring a DKB
228
14 Replacing an ENC
229
Blocking an ENC
230
Replacing the ENC for SFF and LFF Drive Trays
232
Replacing the ENC for a FMD Drive Tray
233
Restoring an ENC
234
15 Replacing a SAS Cable
235
Replacing SAS Cables Connected to a CBSS or CBSL Controller
237
Replacing SAS Cables Connected to a CBLM or CBLH Controller
240
Replacing SAS Cables on a Drive Tray
245
16 Replacing Cache Flash Memory
251
Blocking the CFM
252
Replacing the CFM
254
Restoring a CFM
255
Checking Cache Flash Memory Screws
256
17 Replacing a LAN Blade
261
Blocking the Controller
262
Replacing the LAN Blade
264
Restoring the LAN Blade
266
18 Replacing a Backup Module
269
Replacing a BKM
270
Checking the BKM Backup Module
270
Replacing the BKM Backup Module
271
Replacing a BKMF
271
Blocking a BKMF
272
Replacing the BKMF Backup Module
273
Checking BKM/BKMF Screws
274
19 Replacing a Pcie Module
279
Blocking a Pcie Module
280
Replacing a Pcie Module
282
Restoring a Pcie Module
283
20 Replacing a Pcie Switch Board
285
Blocking a Pcie Switch Board
286
Replacing a Pcie Switch Board
288
Restoring a Pcie Switch Board
289
21 Replacing a Pcie Cable Connector
291
Blocking a Pcie Cable Connector
292
Replacing a Pcie Cable Connector
294
Restoring a Pcie Cable Connector
295
22 Replacing a Pcie Cable
297
Blocking a Pcie Cable
298
Replacing the Pcie Cable
300
Restoring a Pcie Module
301
23 Replacing a NAS Module
303
Blocking a NAS Module
304
Replacing the NAS Module
306
Restoring a NAS Module
308
24 General Maintenance
309
Periodic Maintenance
310
Cleaning the Storage System
310
Inspecting Fans
310
Battery Replacement Guidelines
311
Checking for Loose or Damaged Cables or Connectors
311
Restarting the Storage System
311
Storing the Storage System
311
25 Troubleshooting the Storage System
313
General Troubleshooting
314
Correct Values for the Storage System IP Address
314
Dhcpv4 Configuration for Storage Systems
314
IP Address Being Used by Other Storage Systems or Hosts
314
IP Address Configuration for the Host
315
TCP/UDP Port Filtering Being Performed on the Network Switch
315
Searching Storage System Across Ipv6 Routers
315
Checking Hardware Replacement Alerts
315
Troubleshooting Hitachi Device Manager - Storage Navigator
330
Troubleshooting NAS Manager
335
Setting Disk Capacity Assignments
335
Setting a Link to the External Server
336
Troubleshooting File-Level Access Operations
338
Troubleshooting the Maintenance Utility
338
Maintenance Utility Port Numbers
338
Network Cannot Connect to the Maintenance Utility
339
Maintenance Utility Window Is Blank When It Opens in Internet Explorer
339
Maintenance Window Is Blank When It Opens in Google Chrome
339
Handling Java Security Messages
340
Contents in the Maintenance Utility Window Appear to be Corrupt
340
Maintenance Utility Window Fails or Is Blank
341
Forcing Browser Refreshes of the Maintenance Utility Window
341
Maintenance Utility Window Freezes
341
Releasing the System Lock
341
Update Firmware Window Cannot be Displayed
342
Duplicate Maintenance Utility Windows Appear in Internet Explorer
342
Duplicate Maintenance Utility Windows Appear in Google Chrome
342
Request to Download a File During Firmware Upgrade Using Internet Explorer
343
Request to Download a File During Firmware Upgrade Using Google Chrome
343
Error When Exporting the Audit Log or Backing up User Account Information
343
Background Service Log
344
Dump Tool
378
About the Dump Tool
378
Using the Dump Tool
379
Collecting Dump Files Manually
380
Checking the Event Log When NAS Modules Are Installed
381
Checking SIM Alerts
381
Turning the Storage System on or off Using the Maintenance Utility
388
Using Leds to Diagnose Problems
389
Power LED Does Not Go on
389
Power LED Turned off
390
Ready LED Does Not Go on or Ready LED Went on and then off
390
Alarm LED Is on
390
Ready LED Is on
391
Warning LED Goes on
391
Troubleshooting Related to SMI-S Provider Startup Setting
391
Troubleshooting SMI-S
391
A Warning Labels on the Storage System
393
CBSS/CBSSD Controller
395
CBSL/CBSLD Controller
396
CBLM Controller
398
CBLH Controller
398
Small Form Factor Drive Tray (AC and DC Models)
399
Large Form Factor Drive Tray (AC and DC Models)
400
Flash Module Drive Tray
401
Dense Intermix Drive Tray
402
CBSS/CBSL/CBSSD/CBSLD Controller
403
CBLM Controller CBLH Controller
404
Drive for a Flash Module Drive Tray (DKC-F710I-1R6FM/DKC-F710I-3R2FM)
404
Drive for a Flash Module Drive Tray (DKC-F810I-1R6FN/DKC-F810I-3R2FN/DKC- F810I-6R4FN)
406
Dense Intermix Drive Tray Power Supply
407
CMA (Used to Secure Dense Intermix Drive Tray)
408
Battery
409
Host Port Expansion Chassis
409
Pcie Switch Board
410
NAS Module
411
Index
413
Other manuals for Hitachi G200
Technical Reference
55 pages
Hardware Reference Guide
148 pages
Quick Start
4 pages
User Guide
252 pages
Reference Guide
132 pages
4
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Hitachi G200 Specifications
General
Model
G200
Category
Storage
Data Reduction
Compression and Deduplication
Operating System Compatibility
VMware, Microsoft, Linux
Form Factor
Rack-mountable
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