Hitachi G200 - 9 Troubleshooting the Controller

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Troubleshooting the controller

Procedure

1. In the Alert Detail window of the maintenance utility, click Close.

2. In the left pane, click Controller Chassis.

Maintenance Utility window for CBSS or CBSL

Maintenance Utility window for CBLM or CBLH

Troubleshooting the controller 181

Service Guide for VSP Gx00 and VSP Fx00 Models

Main Page

Default Chapter5
- Table of Contents5
- Preface13
- Safety and Environmental Notices14
- General Safety Guidelines15
- Audience and Qualifications18
- Product Version18
- Release Notes18
- Changes Made in this Revision18
- Document Conventions19
- Conventions for Storage Capacity Values20
- Accessing Product Documentation20
- Getting Help21
- Comments21
1 Verifying Component Failures23
- Replaceable Parts24
- Identifying Hardware Faults24
2 Hardware Description31
- Storage System Controllers32
- Platform G800 Virtual Storage Platform F400, F600 Virtual Storage Platform F80047
- Controller Leds and Interfaces47
- Storage System Drive Trays57
- Host Port Expansion Chassis69
- NAS Module Ports and Leds73
- Hitachi Virtual Storage Platform Service Processor Server73
3 Replacing Storage System Components77
- Electrostatic Discharge Precautions78
- Unpacking Replacement Components78
- Follow Appropriate Power on and Power off Work Procedures78
- Safety Considerations79
- Guidelines for Replacing a Component80
- Guidelines to Follow after Replacing a Component80
- Using the Maintenance Utility81
  - Starting from Hitachi Command Suite81
  - Starting from Hitachi Device Manager - Storage Navigator82
- Replacement Parts84
- Attaching and Removing the Front Panel Bezel88
- Removing Cables94
- Logging on to NAS Manager96
- EVS Migration before Servicing Nodes97
- EVS Migration after Servicing Nodes102
- Checking Recovery after Replacing Components105
4 Replacing a Drive107
- Checking a Drive108
- Blocking the Drive109
- Replacing a Drive for a CBSS or SFF Drive Tray111
- Replacing a Drive for a CBSL or LFF Drive Tray113
- Replacing a Drive for a Flash Module Drive Tray115
- Adding a Drive to a Dense Intermix Drive Tray117
- Checking the Drive Status118
5 Replacing a Battery121
- Checking the Battery122
- Replacing the Battery123
- Checking Battery Cable Connections124
6 Replacing a Fan129
- Checking a Fan130
- Blocking the Controller131
- Replacing a Fan133
- Restoring a Fan135
- Replacing a Fan on a Host Port Expansion Chassis136
7 Replacing a Power Supply141
- Checking the Power Supply142
- Replacing a Power Supply for a CBSS or CBSL142
- Replacing a Power Supply for a CBLM or CBLH144
- Checking DKCPS Power Supply Unit Connections145
- Replacing a Power Supply for SFF and LFF Drive Trays148
- Replacing a Power Supply for a FMD Drive Tray150
- Checking DBPS Power Supply Unit Connections151
- Confirming the Power Supply Unit Status153
- Replacing a Power Supply for a Host Port Expansion Chassis154
  - Checking the Power Supply Connections on a Host Port Expansion Chassis155
  - Checking Power Cable Connections on a Host Port Expansion Chassis157
8 Replacing a Controller161
- Blocking the Controller162
- Replacing a Controller for a CBSS or CBSL Controller164
- Replacing a CBLM or CBLH Controller172
- Restoring a Controller179
9 Troubleshooting the Controller181
10 Replacing Cache Memory185
- Checking Cache Memory186
- Replacing Cache Memory for a CBLM or CBLH Controller186
- Replacing Cache Memory for a CBSS or CBSL Controller188
- Replacing Cache Memory for a CBLM or CBLH Controller191
- Restoring a Controller195
- Replacing Cache Memory for a NAS Module196
11 Replacing a Front End Module205
- Blocking a Front End Module206
- Replacing a Front End Module on a Controller208
- Replacing a Front End Module on a Host Port Expansion Chassis210
- Restoring a Front End Module211
12 Replacing a Small Form-Factor Pluggable (SFP)213
- Checking the SFP214
- Replacing an SFP on a Controller214
- Replacing an SFP on a Host Port Expansion Chassis217
- Replacing a Small Form-Factor Pluggable (SFP+) for a NAS Module218
13 Replacing a Back End Module223
- Blocking a Back End Module224
- Adding or Replacing the Back End Module226
- Restoring a DKB228
14 Replacing an ENC229
- Blocking an ENC230
- Replacing the ENC for SFF and LFF Drive Trays232
- Replacing the ENC for a FMD Drive Tray233
- Restoring an ENC234
15 Replacing a SAS Cable235
- Replacing SAS Cables Connected to a CBSS or CBSL Controller237
- Replacing SAS Cables Connected to a CBLM or CBLH Controller240
- Replacing SAS Cables on a Drive Tray245
16 Replacing Cache Flash Memory251
- Blocking the CFM252
- Replacing the CFM254
- Restoring a CFM255
- Checking Cache Flash Memory Screws256
17 Replacing a LAN Blade261
- Blocking the Controller262
- Replacing the LAN Blade264
- Restoring the LAN Blade266
18 Replacing a Backup Module269
- Replacing a BKM270
  - Checking the BKM Backup Module270
  - Replacing the BKM Backup Module271
- Replacing a BKMF271
  - Blocking a BKMF272
  - Replacing the BKMF Backup Module273
- Checking BKM/BKMF Screws274
19 Replacing a Pcie Module279
- Blocking a Pcie Module280
- Replacing a Pcie Module282
- Restoring a Pcie Module283
20 Replacing a Pcie Switch Board285
- Blocking a Pcie Switch Board286
- Replacing a Pcie Switch Board288
- Restoring a Pcie Switch Board289
21 Replacing a Pcie Cable Connector291
- Blocking a Pcie Cable Connector292
- Replacing a Pcie Cable Connector294
- Restoring a Pcie Cable Connector295
22 Replacing a Pcie Cable297
- Blocking a Pcie Cable298
- Replacing the Pcie Cable300
- Restoring a Pcie Module301
23 Replacing a NAS Module303
- Blocking a NAS Module304
- Replacing the NAS Module306
- Restoring a NAS Module308
24 General Maintenance309
- Periodic Maintenance310
- Cleaning the Storage System310
- Inspecting Fans310
- Battery Replacement Guidelines311
- Checking for Loose or Damaged Cables or Connectors311
- Restarting the Storage System311
- Storing the Storage System311
25 Troubleshooting the Storage System313
- General Troubleshooting314
- Checking Hardware Replacement Alerts315
- Troubleshooting Hitachi Device Manager - Storage Navigator330
- Troubleshooting NAS Manager335
- Troubleshooting the Maintenance Utility338
- Background Service Log344
- Dump Tool378
- Checking the Event Log When NAS Modules Are Installed381
- Checking SIM Alerts381
- Turning the Storage System on or off Using the Maintenance Utility388
- Using Leds to Diagnose Problems389
- Troubleshooting Related to SMI-S Provider Startup Setting391
- Troubleshooting SMI-S391
A Warning Labels on the Storage System393
- CBSS/CBSSD Controller395
- CBSL/CBSLD Controller396
- CBLM Controller398
- CBLH Controller398
- Small Form Factor Drive Tray (AC and DC Models)399
- Large Form Factor Drive Tray (AC and DC Models)400
- Flash Module Drive Tray401
- Dense Intermix Drive Tray402
- CBSS/CBSL/CBSSD/CBSLD Controller403
- CBLM Controller CBLH Controller404
- Drive for a Flash Module Drive Tray (DKC-F710I-1R6FM/DKC-F710I-3R2FM)404
- Drive for a Flash Module Drive Tray (DKC-F810I-1R6FN/DKC-F810I-3R2FN/DKC- F810I-6R4FN)406
- Dense Intermix Drive Tray Power Supply407
- CMA (Used to Secure Dense Intermix Drive Tray)408
- Battery409
- Host Port Expansion Chassis409
- Pcie Switch Board410
- NAS Module411
- Index413

Hitachi G200 - 9 Troubleshooting the Controller

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