• From Device Manager - Storage Navigator: In the Storage Navigator
main window, click the Maintenance Utility menu bar, and then click
Hardware > Maintain Other Hardware.
2. In the Maintenance Utility window, click System Management >
Force Release System Lock.
The Force Release System Lock page opens.
3. Click OK.
4. At the completion message, click Close to remove the message.
Update Firmware window cannot be displayed
If you receive a message in your browser about the Update Firmware
window cannot be displayed, or if an application error appears, perform the
following procedure:
• Terminate the tool, and then register the storage system on the SVP if the
error occurs while registering the storage system on the SVP.
• Close the error window, and then update the firmware again if the error
occurs during the firmware update on the maintenance utility.
Duplicate maintenance utility windows appear in Internet Explorer
If duplicate Maintenance Utility windows appear in Internet Explorer, turn
off the Smart Screen Filter function in your web browser.
Procedure
1. In Internet Explorer, click Safety > Smart Screen Filter, and then click
Turn off Smart Screen Filter.
2. Check that Turn off Smart Screen Filter is selected, and then click OK
to close the window.
Duplicate maintenance utility windows appear in Google Chrome
If duplicate Maintenance Utility windows appear in Google Chrome, turn off
the Smart Screen Filter function in your web browser.
Procedure
1. From the menu on the top of Google Chrome, click Settings.
2. Click Show advanced settings.
342 Troubleshooting the storage system
Service Guide for VSP Gx00 and VSP Fx00 Models
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