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Mark MurraySep 14, 2025
What does 'RJ-BOX MISSING' mean for HiTi Digital CS-310 Printer?
- DDavid GrossSep 14, 2025
If your HiTi Digital Printer displays 'RJ-BOX MISSING', make sure the rejected box is installed properly.
What does 'RJ-BOX MISSING' mean for HiTi Digital CS-310 Printer?
If your HiTi Digital Printer displays 'RJ-BOX MISSING', make sure the rejected box is installed properly.
What to do if HiTi Digital Printer shows 'Card out or feeding error'?
If your HiTi Digital Printer displays a 'Card out or feeding error' message, first check if the Card Input Hopper is empty. Also, verify that the card thickness matches the selected setting and that the cards are not sticking together or weighted down. If using cards with a printed back side, disable CARD OUT SNR via the LCD display. For magnetic stripe cards, ensure correct card direction. For double-magnetic cards or cards with printed back sides, switch the ADF SENSOR to SENSOR2 through the LCD display.
What to do if my HiTi Digital Printer has 'Ribbon missing' error?
If your HiTi Digital Printer indicates a 'Ribbon missing' error, ensure that the ribbon is present and properly installed. Clean the chip on the side of the ribbon, then re-install it into the card printer. Also, make sure the ribbon door is properly closed.
What to do if my HiTi Digital Printer displays 'Door open'?
If your HiTi Digital Printer shows a 'Door open' message, check if the ribbon is present and properly installed. If necessary, remove and then re-install the ribbon. Ensure that the ribbon door is closed correctly.
How to resolve 'Card jam in card path' on HiTi Digital CS-310 Printer?
To resolve a card jam in your HiTi Digital Printer, remove the card following the instructions on the LCD monitor before continuing the print job. Press [OK] for step-by-step instructions. First, open the ribbon door to check if the card and ribbon are stuck together. Then, remove the ribbon and choose one of the removal options displayed: AUTO REMOVE CARD, SEMI-AUTO REMOVAL, or MANUAL REMOVAL.
What does 'DOOR OPEN' mean for HiTi Digital CS-310 Printer?
If your HiTi Digital Printer shows a 'DOOR OPEN' message, please close the ribbon door again.
What to do if my HiTi Digital Printer shows 'CHECKSUM ERROR'?
Please restart the card printer.
What to do if my HiTi Digital CS-310 shows 'CMD SEQUENCE ERROR'?
Please restart the card printer.
What does 'Ribbon IC R/W error' mean on my HiTi Digital Printer?
If your HiTi Digital Printer displays a 'Ribbon IC R/W error', remove the ribbon, clean the chip on the side, and then re-install it. If the error persists, try installing a new ribbon.
What does 'Unknown ribbon' mean on my HiTi Digital Printer?
If your HiTi Digital Printer shows an 'Unknown ribbon' error, it means the ribbon cannot be recognized. Install the correct ribbon.
General| Print Resolution | 300 x 300 dpi |
|---|---|
| Connectivity | USB 2.0 |
| Printer Type | Dye Sublimation |
| Print Technology | Dye-Sublimation |
| Media Size | 4 x 6" |
Confirms all items are included when unpacking the card printer.
Detailed description of the printer's front and back panels and their components.
Explains the printer's LED lights, LCD display, and control buttons for operation.
Connects the printer to power and a PC using the provided cables.
Step-by-step guide on how to install the cleaning roller into the printer.
Instructions for inserting blank cards and installing ribbon cartridges into the printer.
Lists the necessary PC specifications for installing the printer software.
Guide to installing the printer driver from the CD-ROM for Windows OS.
Steps to remove the printer driver from the system via Control Panel.
Instructions for installing the CardDesiree CS software from the CD-ROM.
Overview of the printer driver settings and its seven categories.
Configure ribbon type, card type, printing mode, copies, and direction.
Define areas covered or uncovered by the ribbon on the card.
Adjust color preference, brightness, contrast, and skin tone for printing.
Access print position adjustment, cleaning tools, and maintenance information.
Configure settings for encoding magnetic stripe data on cards.
Save or load printer driver settings between computers.
Configure lamination settings for compatible printer models.
Provides driver information and website address for inquiries.
Explains the printer's LCD display and its messages during operation.
Details how to navigate menus and check printer status via the LCD.
Step-by-step instructions for cleaning the printer's cleaning roller.
Procedures for cleaning the print path in standalone and PC link modes.
Guide on how to safely clean the Thermal Print Head (TPH).
Instructions on how to remove and clean the printer's air filter.
Steps to clean the rollers and sensor in the card-insert mechanism.
Instructions for cleaning the ribbon sensors inside the printer.
Lists common error messages and their corresponding causes and solutions.
