HiTi Digital CS-310 - User Manual

Questions and Answers

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Robert KelleySep 2, 2025
What does 'Thermal print head overheat' mean for HiTi Digital CS-310 and how to solve it?
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  Lisa TaylorSep 2, 2025
  If your HiTi Digital Printer's thermal print head overheats, the printer will stop printing temporarily to cool down. Wait for the print head to cool, and the printer will restart automatically. It is also recommended to use the printer in an air-conditioned indoor environment.
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Roger GutierrezSep 1, 2025
What does 'Unknown ribbon' mean on my HiTi Digital Printer?
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  Mr. Jacob Larson MDSep 1, 2025
  If your HiTi Digital Printer shows an 'Unknown ribbon' error, it means the ribbon cannot be recognized. Install the correct ribbon.
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Phillip PattersonAug 31, 2025
What to do if my HiTi Digital Printer says 'Unsupported ribbon'?
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  Bradley RiceAug 31, 2025
  If your HiTi Digital Printer displays an 'Unsupported ribbon' message, install the correct ribbon for the printer.
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Lindsey WatersAug 30, 2025
Why does my HiTi Digital CS-310 Printer say 'Card mismatch'?
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  mfrankAug 30, 2025
  If your HiTi Digital Printer displays a 'Card mismatch' error, it means the card size is not correct. Make sure you are using standard CR-80 cards.
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deannaarmstrongAug 29, 2025
How to resolve 'USB connection was broken' on HiTi Digital CS-310 Printer?
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  Richard SmithAug 29, 2025
  If your HiTi Digital Printer shows a 'USB connection was broken' error and your PC uses a USB 1.1 Host Controller, avoid using other USB devices simultaneously. To prevent USB compatibility issues, consider upgrading your PC to a USB 2.0 Host Controller.
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William LewisAug 28, 2025
What to do if HiTi Digital Printer displays 'R/J Box full'?
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  Alyssa HernandezAug 28, 2025
  If your HiTi Digital Printer displays 'R/J Box full', empty the rejected box. Alternatively, follow the instructions on the LCD display and press [NEXT] then [IGNORE THE ERROR] to clear the error.
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Charles SmithAug 27, 2025
How to resolve 'Card jam in card path' on HiTi Digital CS-310 Printer?
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  Carol BridgesAug 27, 2025
  To resolve a card jam in your HiTi Digital Printer, remove the card following the instructions on the LCD monitor before continuing the print job. Press [OK] for step-by-step instructions. First, open the ribbon door to check if the card and ribbon are stuck together. Then, remove the ribbon and choose one of the removal options displayed: AUTO REMOVE CARD, SEMI-AUTO REMOVAL, or MANUAL REMOVAL.
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Carrie UnderwoodAug 27, 2025
What to do if my HiTi Digital Printer displays 'Door open'?
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  Stacey GarciaAug 27, 2025
  If your HiTi Digital Printer shows a 'Door open' message, check if the ribbon is present and properly installed. If necessary, remove and then re-install the ribbon. Ensure that the ribbon door is closed correctly.
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cdixonAug 25, 2025
What to do if my HiTi Digital Printer has 'Ribbon missing' error?
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  Robert SmithAug 26, 2025
  If your HiTi Digital Printer indicates a 'Ribbon missing' error, ensure that the ribbon is present and properly installed. Clean the chip on the side of the ribbon, then re-install it into the card printer. Also, make sure the ribbon door is properly closed.
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Erik SteeleAug 25, 2025
What to do if HiTi Digital Printer shows 'Card out or feeding error'?
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  brandon43Aug 25, 2025
  If your HiTi Digital Printer displays a 'Card out or feeding error' message, first check if the Card Input Hopper is empty. Also, verify that the card thickness matches the selected setting and that the cards are not sticking together or weighted down. If using cards with a printed back side, disable CARD OUT SNR via the LCD display. For magnetic stripe cards, ensure correct card direction. For double-magnetic cards or cards with printed back sides, switch the ADF SENSOR to SENSOR2 through the LCD display.