MasterLink
Error Codes
Issue/Error Log
Troubleshooting Recom-
mendations
13 Low battery voltage alarm A, E
Low battery alarm is raised
whenever we detect the battery
going below a certain threshold
and we have waited sufficient
time (4 hours) to let the supercap
inside the battery to get charged.
For these 4 hours, the device will
not wake up as we need to give
time for super-cap to get charged
from battery.
21, 182 SIM card Error. A, B
SIM issue.
1. Reinstall SIM card and
make sure SIM card
touches the SIM card pads.
2. If problem reappears,
change the SIM card.
- Call failure - Host unreachable. C, D
CloudLink could not connect to
host.
1. Check host if its up and
running.
2. Check SIM, antenna, RSSI.
3. Issue can also be due to
incorrect IP and APN.
-
Call abruptly disconnected due to net-
work issue.
C, D
CloudLink gets disconnected to
host due to network issues.
Check SIM, antenna connections,
whether RSSI is in a good range
or not.
- No or Poor Cellular Signal C, D
No or poor network signal.
Check SIM and antenna.
- Cellular session timed out event. C
No data activity between
CloudLink and Cellular network ,
hence cellular connection is ter-
minated.
22 Data connection failure A, C
CloudLink could not connect to
host. Check MDM if it is set up,
network signal and IP.
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