Honeywell 60 Series IP Camera Software Configuration Guide
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11 Troubleshooting
Troubleshooting for Common Issues
Refer to the following guidelines to troubleshoot any performance issues. If you require
additional assistance, contact Honeywell Technical Support (see back cover for contact
information).
Table 11-1 Troubleshooting
Issues Solutions
Cannot install/log in to web client.
• Ensure that your browser’s security
settings allow ActiveX controls.
• Ensure that you have a valid network setup
and that you are using the correct login
user name and password.
Power supply is unstable.
• Use of a UPS power supply is strongly
recommended.
Camera webpage has abnormal
display.
• Clear the cache of browser
The audio will not stop automatically
when switching from live page to
settings page.
• Manually turn off the audio on live page
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