POTENTIAL OPERATING ISSUES 
    Touchpoint Pro 
Pt. No. 2400M2566_1_EN  73  Operating Manual 
Code 
 
Operation failed; transaction 
could not be closed 
Operation failed; response 
parsing failure 
The System ID has not been 
programmed. Contact your 
system administrator or service 
centre. 
stored in the system.  
1. Locate and re-enter the correct System ID.  
2. Allocate and enter an ID if none allocated.  
Default is controller serial number.  
(Administrator access is required for both.) 
3. Contact your service representative.  
The gas detection system will continue to work 
correctly, but backups cannot be restored until 
the correct System ID is programmed. 
The channel has reported a fault 
Clear the fault and try 
again 
Clear the fault and try again 
Operation Failed – fault recovery 
delay is active 
Sensor is still 
warming up 
Retry after sensor fault recovery delay has 
timed out. 
Operation Failed – power-up 
delay is active 
Sensor is still 
warming up 
Retry after sensor power up delay has timed 
out. 
Operation Failed – module is in 
configuration state 
Timeout while editing 
configuration 
Navigate to System Setup screen and set 
module to Normal state from menu.  
Operation failed; kill session 
denied as CCB is busy 
performing critical operation 
to end a session 
while the CCB is 
updating memory as 
result of a 
Try again after the memory update is 
completed. 
Check with the user at the local controller that it 
is acceptable to log in from remote PC. 
Operation failed; Redundant 
CCB failed; power cycle the 
controller and try again 
failed during firmware 
update 
2. Remove failed CCB until replacement can be 
fitted. (Update CCB configuration in controller.) 
3. Contact your local service representative. 
STEL timer is reset by this 
operation 
the STEL time-
weighted average 
This is a warning message to notify the user 
that the STEL calculation is resetting  
Retry the operation. If the problem persists, 
contact your local service representative. 
Unknown error code received 
from CCB. Please retry the 
operation. If the problem 
persists, please contact your 
local service representative 
Please retry the operation. If the problem 
persists, please contact your local service 
representative. 
 
Table 15.   Error Codes and Remedies