HELP AND TRAINING
Touchpoint Pro
Pt. No. 2400M2566_1_EN 76 Operating Manual
13 Further Assistance and Training
It is not always possible or desirable to include all of the possible technical or help issues. Honeywell has a team of
dedicated technical specialists available to handle technical support or general help issues that are not covered in this guide,
and who can help you to organise User or Field Service Engineer training if required.
Honeywell Service Centre details are on the back page of this manual.
Please have the following information to hand (Tool Box>Help>About):
• A description of the problem, including the error code and any steps you have taken to resolve it.
• The serial number of the TPPR system.
• CCB firmware version.
• COB firmware version.
• Local UI version.
• Webserver version.
• Modbus version (if applicable).
Note: In addition to basic and advanced TPPR training, Honeywell Analytics can provide training on the installation and
testing of Honeywell sensors and detectors.
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