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Hewlett-Packard Service Organization
Each member of the Hewlett-Packard service organization is dedicated to making sure that each
customer realizes maximum benefits from their computer. Brief descriptions of Hewlett-Packard
service representatives and how they can assist you are contained in the following paragraphs. Table
1-1 summarizes a number of site preparation technical tasks and lists the personnel who should be
responsible for completing each task.
The Hewlett-Packard service organization includes the following representatives:
Sales Representative
The Hewlett-Packard Sales Representative is the customer’s primary point of contact. Each Sales
Representative coordinates all of the Hewlett-Packard resources required to ensure a successful
delivery and installation. The Sales Representative is also responsible for arranging for additional
computer system capabilities (options) and staff training.
Customer Engineer (CE)
The Hewlett-Packard Customer Engineer (CE) is trained and experienced in computer equipment and
peripherals service. They have the tools, parts, and knowledge to install and maintain Hewlett-Packard
computer systems. The CE will assist you in determining your computer site preparation requirements.
Applications Engineer (AE)
The Hewlett-Packard Applications Engineer (AE) is a technical specialist for HP 3000 9x9/KS and HP
9000 K-Class Enterprise Servers and programming languages. The AE organization provides a host of
training courses and technical consulting services in support of your computer system’s languages,
utility programs, data base management, and system performance.
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