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Chapter 3 - Receiving The Computer System
Equipment Arrivals
All Hewlett-Packard equipment is delivered directly from its point of manufacture. Hewlett-Packard
coordinates the shipment of equipment from all locations so that it arrives at your site at approximately
the same time.
In some cases, factors beyond the control of Hewlett-Packard may cause delivery delays. If all
equipment is not received within a two week period, notify your Hewlett-Packard Sales
Representative. The Sales Representative will trace your order and expedite delivery completion.
Checking for Shipping Shortage and Damage
As shipments arrive, check the carrier’s “Bill of Lading” carefully to ensure that every item shipped by
Hewlett-Packard is delivered. Notify the carrier immediately if there are any items missing.
Inspect all of the shipping containers for signs of damage before actually unpacking any of the
equipment. Some typical signs of shipping damage are dents, scratches, cuts, or water marks. If any
damage is found, note on the Bill of Lading that there is “Apparent damage subject to inspection” and
arrange for both the carrier’s representative and the Hewlett-Packard CE to be present when the item is
unpacked.
Regardless of the circumstances, the Hewlett-Packard CE will take immediate action to replace any
damaged parts without waiting for the settlement of claims.
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