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Hewlett-Packard Site Preparation Services
The following paragraphs outline Hewlett-Packard’s site planning and verification services.
Site Planning Visit
Upon receipt of a purchase order, a Hewlett-Packard Customer Engineer (CE) will make arrangements
for an on-site meeting with your principal operator and electrician. As a part of this on-site meeting,
the CE will discuss site planning and preparation needs including electrical, mechanical, and physical
system requirements. If required, a Hewlett-Packard Site Preparation Specialist Engineer will be
available for consultation. The forms in Section 2 of the Computer Products Site Preparation Resource
Guide will be completed at this time.
As a result of this visit, a site layout plan agreeable to you and Hewlett-Packard will be created. All of
your computer requirements and specifications are contained in either this manual or the Computer
Products Site Preparation Resource Guide.
Site Verification Visit
A Hewlett-Packard CE or Site Preparation Specialist will verify that your site meets or exceeds your
computer system’s requirements and specifications prior to and during system installation. Sites failing
to meet the system requirements and specifications may incur additional service charges.
Hewlett-Packard provides service under the conditions of the Computer Products Warranty &
Installation Terms, Customer Support Services Agreement, Installation Support Plan, and on a time
and materials basis. (See Section 1 of the Computer Products Site Preparation Resource Guide.)
Third Party Service
If an HP 3000 9x9/KS or HP 9000 K-Class Enterprise Server and/or applications software is purchased
from a “third party vendor”, that third party is responsible for providing consultation services on the
system operation and applications software.
In the situation of a third party purchase, a maintenance agreement for hardware and an Account
Management Service (AMS) for software are available directly from Hewlett-Packard.
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