Customer Repair
Customers
have
the
option
of
repairing
their
own
HP
computer
products.
Contact
your
nearest
HP
Sales
and
Service Office for information concerning service training, special tools
and
test
equipment,
and
spare
parts.
Hewlett-Packard offers a
Customer
Cooperative
Support
Program
to
assist
customers
in main-
taining
their
HP
computer
products.
A variety
of
technical services
and
information
are
avail-
able. Your local
HP
Sales
and
Service
can
provide you
with
information
about
the
Cooperative
Support
Program.
Hardware Support Services
There
are
many
hardware
support
options available, from utilizing on-site
maintenance
groups
to
buying full
support
from
the
local sales
offi<;e.
Please
contact
your local
Hewlett-Packard
Sales
and
Service Office for these services.
Operating Systems Support
Primary Support
There
are
numerous
operating
system
support
options:
• Account
Management
Support
(AMS) provides a local SE, on-site assistance, one Re-
sponse
Center
caller
and
one
alternate
for telephone assistance,
and
a Software Materials
Subscription.
• Response
Center
Support
(RCS) provides one Response
Center
caller
and
one
alternate
for telephone assistance,
and
Software Materials Subscription.
• Software Materials Subscription (SMS) provides software
and
manual
updates,
Software
Status
Bulletins,
and
HP
communicator
magazine.
Updates
to
ROM-based systems
are
not
provided.
Support For
An
Additional System
The
following
options
support
an
additional system:
• Additional System Coverage
extends
AMS
or
RCS coverage
on
the
operating
system
to
one
additional
system
under
the
same
system
manager. All
support
is delivered
through
the
central
system.
•
Extended
Materials
Support
extends
SMS by providing
the
right
to
make one copy
of
all
central
system
materials
for use on one additional system.
• Additional Response
Center
Caller provides one
additional
caller
and
one
alternate
for
access
to
the
HP
Response
Center
• Manual
Update
Service (MUS) provides one copy
of
updates
to
software reference man-
uals.
• Software Notification Service (SNS) provides issues
of
the
HP
Communicator
and
Software
Status
Bulletin.
26
Product Information
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